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Deincourt Hotel

DeincourtLondon RoadNewarkNottinghamshireNG24 1TF
  Newark Castle Station  more details »
Category: Hotels
 
 
5 / 10 (based on 2 ratings)
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Posted:
2:23 PM 21-05-2009
Pleasant and welcoming
  7 / 10
We arrived here for our anniversary to a warm welcome. Checking in was easy and painless and was guided to our room. Our room was clean and of a fair size. There was a cozy atmosphere within the hotel and staff were helpful and cheerful. Food was excellant and good value for money at only £11.95 for 3 courses! and still large hearty portions.
We would deffinately recommend this hotel.
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Posted:
5:48 PM 25-10-2008
Poor room and Lax security
  3 / 10
My partner and I stayed for one night at £74.50 for room and breakfast (we stayed in Room 11). OK the issues?

Stains on bathroom floor - only one hand towel, only one glass, a shower curtain that didnt contain the water and no bathmat (only a barge-board) and why have a laundry basket in the bathroom?
No mirror on wall in bedroom - only mirror inside the wardrobe door (which had broken hinges and was full of old hangers) so the hair drier could not be used with a mirror! Plastic sheet on the mattress making it hot to sleep on in a basically unventillated room.

I complained about this being poor value for money and the manager, January (her name) said she was surprised at my complaint as they were one of the cheapest in Newark! A truly Basil-esque response! They did offer us a change to room 6 which on inspection was really no different and we were in a rush to go out to a dinner and were already unpacked so we opted to stay where we were.

The biggest potential problem for any guest is the total lack of night security - with both the front and back door left open and unlocked (they have a 24 hour licence) and if the porter is serving drinks in the bar he cannot see the front door so it would be simple for anyone to gain access unhindered. There are no cctv cameras, no security lights and only one member of staff on at night who has no bleeper nor any active way of communicating if attacked.

In summary, this is a mediocre establishment marketed way above its value in an age when other group / chain hotels offer a more comfortable, more secure and better value product.

I would not stay there again nor recommend it to others
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