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Surma Tandoori Takeaway

Ascot House, Vigo LaneHarratonWashingtonTyne and WearNE38 9AH
Category: Take Away Food Shops
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Posted:
10:17 PM 16-09-2010
HORRENDOUS!!
The worst customer service I have ever received!! I never ever complain but this is just unacceptable. Not only was my order 20 minutes later than promised but when it did arrive there were things missing from it. I phoned surma and was told that I would receive the things missing for free next time. I explained that this wasn't acceptable as I had paid for the goods and asked for them to be sent out to me. I was then told that this would take 3 hours to get to me!!! I said again that it was not acceptable and was then told that I hadn't even ordered the missing items, I then explained that I had a confirmation email from my online order that clearly stated I HAD ordered them. The staff member I was speaking to would not accept this. I work in customer service myself and understand how stressful things can be when it's busy however this member of staff not only did not apologise or admit to any fault but refused to aknowledge my complaint! DO NOT ORDER FROM SURMA!!!
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