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Romna Tandoori

43 EsplanadeWhitley BayTyne and WearNE26 2AE
Category: Indian Restaurants
 
 
9.5 / 10 (based on 2 ratings)
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Posted:
11:19 PM 21-04-2011
So disappointed
Having been a customer for over 20 years (yes i also remember the good old days of olly (who now works in tynemouth) and dude) i drove the 17 mile round tip for a take away this evening.
Usually as the others have said you are sure to get a good meal but the last time i had a take away my meal wasn't as i had asked for (and had always got not problems) so tonight i double checked, both on the phone while placing the order and when i picked up, i was ensured the order was correct. I drove home and when i opened the meal up they had done the same thing to it as last time (even though i had been promised twice they would not). Pretty upset i called i was told they had not done what they had done, almost calling me a liar, itold them i would be happy to give the meal back and requested they deliver me a replacement meal, i didn't see why i should have to do the 20 min there and 20 min back again. First i was told that would be fine min's later i rteceived a call saying i was not going to get another meal but could have a refund.
I packed up the meal and took it back, surely they would not treat a customer of over 20 years this way ? Once there they said there was nothing they could do as the cheff (thier father) had told them we could F**K OFF. I am not making this up these were the words i was told he had said while refusing to replace the meal !!!!
After telling them i was not happy at being treated this way i was told they were sorry but they couldn't argue with thier father.

I do not wish to bad mouth them as i have had many good meals BUT it this is how they treat you when things go wrong, then no wonder they were quiet when the himilaya down the road was heaving.

Remember customers tell others, i have myself sent many many friends to them over the years but i shall never return now. Maybe they are so busy they don't need to keep customers happy, myself i call thet bad business.
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Posted:
10:51 PM 04-08-2010
Fine Food
  10 / 10
Never been dissapointed with the food or service, been a customer for the past 15yrs.
Remember since the days of olly + dude always been a great place to have good time with friends or couple.
Great value and authentic taste.
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Posted:
10:51 PM 04-08-2010
Fine Food
  10 / 10
Never been dissapointed with the food or service, been a customer for the past 15yrs.
Remember since the days of olly + dude always been a great place to have good time with friends or couple.
Great value and authentic taste.
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Posted:
5:45 PM 18-10-2009
Great value for money
  9 / 10
We have tried quite a few indian restaurant,s in whitley bay,however we allway,s return to the romna.Good value for money,good service and every time a good meal, cant fault it.
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