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The Original Masons

WalbottleNewcastle upon TyneTyne and WearNE15 8JR
Category: British Restaurants
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Posted:
2:02 PM 17-08-2012
Avoid if you feel the need to complain!
Went in and was shown to a table, the place was empty at the time. There was a pleasant atmosphere, a waitress took my order of steak medium rare. 20 minutes later I was given my meal by the polite waitress. After a couple of bites of my steak I realized it was overcooked, feeling a bit embarassed to complain a nice polite waiter came over and asked if my meal was okay so I told him the steak was overdone, he imediately appoligised and took it away. While I was waiting I noticed I small plumpish man propped himself at the nearby bar and kept looking at me. My meal was returned after 20 minutes and was cooked to perfection. The man at the bar who I found out later was the manager, kept giving me funny looks which I felt intimidating. I finished my meal and went and paid, left a tip for the young waiter and the manager would not take his menacing eyes off me. Everyone should have the right to complain if the food is not to the customers satisfaction/requirements, beware of the manager if you feel your meal is not up to standard, will not be back!!
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Posted:
1:00 PM 25-08-2011
Not in this lifetime lady
A catalogue of mistakes. On arriving at the Original Masons in Walbottle, Newcastle upon Tyne, we were shown to a table and offered a drink ( We chose a lime and lemonade each)â?? not a bad start you might say butâ?¦.. After waiting far too long for our food order to be taken on this quiet midweek night I approached the bar, only to be told to sit and wait and the waitress would take our order shortly. Another 10 minutes past but sure enough the waitress arrived and took our order. We decided upon a shared Meze to start followed by steak and ale pie and gammon with pineapple, both served with homemade chips and seasonal vegetables.

The Meze â?? 8 chunks of bread, 8 emaciated tinned olives, a small metal bowl of cooking oil (definitely not olive oil and the bowl resembled a smaller version of something my cat drinks it s milk from) oh â?? and some rather tasteless ground nuts. Not a good start, we were hungry however we refrained from eating the complete loaf of oil soaked bread in order to leave a small gap for our much awaited main course. It arrived sometime later, my partners steak and ale pie was satisfactory â?? not much flavour but it was hot at least, but evidence that it been heated in the dish â?? dried gravy stuck to the rim! My gammon and pineapple, mmm well firstly it was served with two greasy fried eggs on top instead of the pineapple. After mentioning this, the kind waitress then apologised and returned to the kitchen in search of some pineapple. Lucky for me, I donâ??t have an egg allergy but all the same I decided to push them to one side once I had discovered the solid yolk inside and the quantity of oil was just too much to bear. I decided to tuck into the gammon â?? well â?? it was gammon, at least I think it was, more like something that had been preserved or putrefied in salt for several years. The seasonal vegetables â?? a delicate dish of over cooked carrots, and rotten cauliflower and broccoli â?? and I mean rotten, long past its sell by date that sprawled its rotten sludgy brown juices when stabbed with a fork. I sent it back to the kitchen. I decided to continue to graze at the gammon whist waiting for the appetising tinned pineapple rings to appear â?? which they did but only once I had devoured enough of my disgusting meal. They were submissively apologetic and we were offered complimentary deserts but felt we had punished our unsuspecting digestive systems enough so settled for the 10% discount off our bill and managed to grimace a smile as the waitress asked us to return one dayâ?¦.. Not in this lifetime lady.
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Posted:
9:02 PM 09-09-2008
phoney posh
My first time to this pub I ordered a lasagne that came with a slice of garlic bread and an undressed measly salad (had to ask waitress for some oil, nothing on the table) the plate was hot the lasagne almost cold in the centre and had a film on the juice, obviously microwaved. I asked the waitress to take it away as it was cold and hadn't even been in the microwave long enough. No one came from the kitchen to apologise. When the time came to pay the bill they pettily charged me £2 for the garlic bread
which was part of the meal anyway and said no one had complained before and as the plate was hot on the bottom they didn't recognise that the meal was in fact cold,all that proved was that it had been microwaved as when you heat a cup of milk in the microwave the cup is always hotter than the milk. If you want microwaved food go to tesco it's cheaper.It's one of those places that impresses the clientele by serving up the grub on square plates not a place for decent food or anyone who has been to a restaurant. They should provide parking for trucks, they'd do a roaring trade
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