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Buckingham Tandoori Indian Takeaway

39 Nelson StreetBuckinghamBuckinghamshireMK18 1DA
Category: Indian Restaurants
 
 
1 / 10 (based on 1 rating)
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Posted:
12:15 AM 02-08-2011
 
Updated:
12:17 AM 02-08-2011
Nelson Street Take away
I am very sorry for the last customer's experience but I have always found them falling over themselves to help customers .I too have travelled far and wide and do not wish to doubt the customers last comments on the quality.
But would strongly disagree with the service and to me the food is Fantastic.......
I think in my experience its how you complain and if you do it civil way you are treated with respect.
They are very considerate and the two brothers are extremely attentive well done!!!! 5 stars!!!!!!
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Posted:
7:54 PM 30-09-2010
 
Updated:
7:56 PM 30-09-2010
Absolute rubbish, but even that maybe a bit of an understatement!
  1 / 10
This takeaway does not even deserve the one star that I have rated it. It truly is an awful experience as a whole. The experience on my first and last visit to Buckingham Tandoori has been a disappointing one. I start by ordering Mutter Paneer assuming that it would actually be Mutter Paneer. The reason I was led to this conclusion was the fact that on the front page of their menu it says they are an Authentic Indian Cuisine. The food arrived within minutes, which was surprising as normally a dish like this would take 15 to 20 minutes. When I got it home I found that the Paneer was just normal cheese which had become lumpy and rubber like. Glued to this was the peaâ??s, which had still not defrosted and were extremely cold at the core. The sauce was just a tomato puree with a few tomatoes cut up sparingly. Not a good start! When I called to complain about the standard of the food I had been served and the fact that the Paneer is not even Paneer, I was told that it was their way of cooking it. Iâ??ve travelled far and wide, and never before have I seen normal cheese used as a substitute for Paneer. I explained that a technique is a different method of cooking without changing the core ingredients. He then asked me was I wanted him to do, obviously I said I wanted the Mutter Paneer that I had originally ordered or my money back. He could not have been less interested in this issue despite there being no one else in his takeaway store, he did not even apologize and refused to do anything about it which is not an approach I would have taken. This is definitely the worst takeaway I have been to. It seemed that they did not know what customer service meant.
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