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Frankie & Benny's

Medway Valley ParkRochesterKentME2 2SS
  Cuxton Station  more details »
Category: Other Restaurants
 
 
2 / 10 (based on 1 rating)
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Posted:
9:14 AM 05-11-2012
Need to review their customer service
  2 / 10
We had three meals there on Saturday, 3rd November 2012. I sent back one as the chips and onion rings were cold. This was returned very quickly with an apology. Some minutes later I began to eat the spaghetti with my meal, only to find this too was cold. As the meal came with a jacket potato as well, I just ate that as I did not want to be seen to be causing a fuss. When the waiter collected our plates, I told him about the spaghetti. He said that if I had told him when he exchanged the other meal he could have done something about it. I replied that I didn't realise at that time. We were still charged full price for the meal; even to be offered our drinks for free would have been a small gesture for a spoiled meal. Will not be returning.
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