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Who'd A Thought It

Headcorn RoadGrafty GreenMaidstoneKentME17 2AR
Categories: Other Restaurants
1 / 10 (based on 1 rating)
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11:22 PM 09-10-2009
Who'd a Thought It!
  1 / 10
I stayed at Who'd a Thought It as a surprise treat for my husband's 50th birthday. Having seen the website, it looked like just the thing for a special night away. Unfortunately, our stay did not live up to expectations and we were very disappointed.

On arrival, we were told that we would have to have dinner by 6.30pm (This was a Sunday) as they would not be serving after that time. There does not appear to be any mention of serving times on the website, and being primarily a restaurant, we did not expect dinner service to be over so early. We therefore had to eat much earlier than we anticipated - in fact had we arrived later than 6.30pm, we would have been unable to have a meal at all.

On being shown to the room, the door to the cupboard containing the fridge was hanging off which did not create a good first impression. A "quick fix" was done at the time which did not last and we had problems with the doors each time we used them. Considering that the room is being charged at a premium rate (in line with 4 star hotels) this really is quite unacceptable and surely rooms should be checked prior to guests arriving and any maintainance carried out on a regular basis.

We also had problems in getting all of the jets in the hot tub to work - at the time of booking a selling point for this restaurant/Motel.

Lastly, the continental breakfast was a total shambles. We were given only one danish for 2 people - which had been placed in the fridge and was hard/dry by the morning. Although there were 2 bottles of orange juice, these were not screw top and we had no means of being able to open them. Also, bearing in mind the ambience they are trying to create, a plastic carton of milk was left in the fridge. Surely a jug of milk would have been more fitting for use with the cereals. The fruit provided in the fruit bowl was not in very good condition either, with some of the fruit being bruised.

Unfortunately, with all of the above, it totally ruined the whole experience of what should have been a lovely night away. I can see what they are trying to achieve with the rooms, but this is let down totally by lack of detail in other areas. On checking out, there was also no sign of any customer service at all and my husband was not asked whether everything had been ok with our stay.

We feel that the above let down the experience and are areas that they need to look into, especially in order to attract repeat business on the accommodation side. On a positive note the food we had "al fresco" was good.

On sending an email to state all the above, no response has been received. We will not be making a return visit!

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