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The Swan

437 Loose RoadMaidstoneKentME15 9UJ
  Maidstone West Station  more details »
Category: Public Houses, Bars & Inns
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Posted:
11:00 AM 07-09-2014
Bad attitude from Landlady and NOT CHILD FRIENDLY!
We came to this pub for a nice sunday lunch thinking it was a family place and it is really local to us. Sadly it seems there is a woman there (I cannot call her a lady sorry, she is no lady!) who is very rude and definitely doesn't seem to like having children in her pub. My 2 year old daughter was terrified of this rude battle axe. Now I know for sure that the key to a successful business is good customer service as I also have businesses of my own. However to my shear disappointment and shock this battle axe, who I believe is known as "The Manager" shouted at my daughter twice. The second time my daughter burst into tears and was terrified to go into the other room where we were about to eat our sunday carver. I am not sure why they have this battle axe running this pub because I can't see how she can make any family feel welcome with this attitude. We did stay and eat but I wish we had not because after our meal a man who I assumed was her partner and have since found out is a Manager from Penguin Pubs came over to our table and told us in no uncertain terms that we were not welcome and we would have to leave having had complaints. I can assure you we had not seen or heard anybody complain. Our daughter is a 2 year old and they will be 2 year olds and everybody knows with children and half a brain that sometimes they do cry or have the odd tantrum. We were told that if we couldn't CONTROL her we would have to leave. We told this Manager that we had already decided we would not be returning due to the battle axes behaviour. I just wanted to post this on Facebook in order to make people aware of the terrible customer service. In this day and age people shouldn't be treated like this just for having a toddler! Maybe they would be happier if we gagged her and kept her on a leash!!! What a terrible experience and a bad attitude this pub has and I have shared our experience all over the internet and on trip advisor and have told all my friends and associate about this and I shall continue to do so. I doubt that this establishment will be in business much longer with such an unfriendly manner and totally not child friendly. Shame on you!
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