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Nandos Chickenland

50 Granby StreetLeicesterLeicestershireLE1 1DH
  Leicester Station  more details »
Category: Other Restaurants
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Posted:
3:07 PM 12-10-2011
students and families be aware
On the 9-10-2011 I went to this restaurant with my son and a friend to eat. I ordered a nandino's chicken fillet strips, a veggie burger, 2 sides of chips and 3 soft drinks. Caroline who as she claims is the manager of this restaurant took my order. She asked me if I had a child with me and how old he was. When I replied that he is 13 she told me that I cannot order a nandinoâ??s for him and that I should go for an adult size meal. She said it would be chicken strips with a side order of chips. She said this would be more food and "he has to start getting adult orders now". I did not insist although I felt uncomfortable as this has never happened before in any of the Nando's restaurants that I have been.

When my son's order came I was surprised to see a tiny amount of chicken strips on his plate and a portion of chips. I noticed that on the receipt I had been charged for a fillet and a side order of chips. I commented on it and Caroline said that this is the Nando's policy and she was sorry but there was nothing she could do. I thought she was being very dismissive of me probably because I have an accent. I replied that this has never happened before and that I feel I am paying the price for an adult meal while being offered a child's portion. She replied that many of their customers including bodybuilders like this type of meal. My son is 13 and neither him nor anybody else in our group looked like a bodybuilder. In fact my son has a small body build.

When my friend's order came the burger was almost cold. It was obvious that it had been half-defrosted before it was placed in the bun. My friend explained this to a waiter who took it back and brought a new one equally cold! This was not only bad service but potentially a health hazard as anything frozen needs to be incubated above a certain temperature to ensure that it is safe to be consumed. The manager of the store showed no sign of sincere regret and we felt she was simply trying to keep this low so that other customers did not realise. She tried to offer a voucher towards the end of this conversation which my friend kindly rejected saying that she simply would not like to come back to this restaurant.

The overall experience at this place was bad to say the least. Personally I felt discriminated because of my accent; the manager kept addressing my friend totally dismissing me and my complaint. I also felt discriminated as the parent of a young child. Also, this restaurant does not meet the minimum requirements of hygiene.
I should mention that the manager gave me as evidence for the policy the fact that many university students try to order the nandino's meal but they are not allowed. I am an employee of a University and I think it is unacceptable to trick students into paying more for such a ridiculously small amount of food.
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