This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.
 

The Rocking Horse

The Aintree Racecourse Retail ParkOrmskirk RoadLiverpoolMerseysideL9 5AS
  Aintree Station  more details »
Category: Public Houses, Bars & Inns
 
 
1.8 / 10 (based on 5 ratings)
Add a rating or review »
Write a Review
  Add photo  Share  Add to Favourites

Show Larger Map

Photos

Directions From   Go
            

About

We do not currently have any additional information about this business. If you have been here, why not tell us a bit more about it by giving it a rating or adding a comment or review?
 
Read More »« Less

Reviews

avatar
 
Posted:
5:24 PM 27-01-2011
room for improvement
  5 / 10
We went to the rocking horse on sunday 23/1/11 and there must have been some improvement since the other reviews have been made the customer service was a bit crap as we stood at the bar for at least 5 mins before getting a drink as only 1 person was serving whilst the others stood around talking but we ordered the steaks and they where cooked to perfection i asked for medium rare and got it the chips where fresh not greasy the whole meal was value for money but there is definately room for improvement on the customer service side although we will go again
Was this helpful? Yes | No
avatar
 
Posted:
10:29 PM 03-12-2010
good grief ! a proper customer service free zone
  1 / 10
This is a customer service free zone. I go to the USA A LOT where customer is king & the phrase 'the answer is YES, whats the Question ? is popular .I ordered a pint of beer & a wine . Beer was not to taste due to a draught pump failure / problem & another customer next to me agreed. We both returned our drinks .......
We got a BOTTLE of beer in return (& I waited 2-3 minutes for a glass)I asked for another bottle to make up the pintI'd just paid for, by which time I had sipped an inch from the bottle . & Was then asked for addition £3.40 for the extra bottle !!!!!
I said I'd already paid for a pint . server said .. they are only exchanging pints for bottles . !!! so now annoyed at this petty attitude,I asked for a refund on the pint & they could do what they want with the replacement 1/2 measure bottle.
They then ASKED ME FOR 40P FOR THE INCH I'D DRUNK FROM THE BOTTLE WHILE I WAITED FOR A GLASS. unreal . when I complained the staff were agressive to say the least,taking it to the manager I suggested he should be a bit more customer focussed That failed & I said I wouldn't be coming again ... he said GOOD !!! yes he did ,really !
we then waited 50 mins for fish & chips which was at best: ordinary, But for ordering& paying £40+ for the food I would have left , but stayed to save the money & emarrassment with my American friends who were just open mouthed at this service free zone . What a dump & a dumb A****manager.HIGHLY NOT REC'MMDED. if there was a lower mark than 1 I'd leave it , but 1/10 is way too good for this place
Was this helpful? Yes | No
avatar
 
Posted:
11:19 AM 15-10-2010
BEWARE OF RIPPOFF
stopped here for a meal whilst on UK holiday, should have had GBP10.00 change from a GBP20.00. Waitress and manager in on scam. Said would have overall manager ring me after till check. No call and no GBP10.00.
STAY AWAY FROM THIS PLACE
Was this helpful? Yes | No
avatar
 
Posted:
12:24 PM 09-03-2010
VERY POOR CUSTOMER SERVICE
  1 / 10
Avoid this place. Screaming Kids and loud and drunk families.
You get the "local lads" coming in, in their tracksuits... kidda !!!!
Poor food and even worse customer service..... did not know how to resolve a complaint and ignored it.
Probably could do with going bad to manners school as well.
GO TO THE KFC next door !!!!

AINTREE RACECOURSE NATIONAL GOERS.... avoid at all costs.
Was this helpful? Yes | No
avatar
 
Posted:
3:41 AM 21-08-2008
NEW MANAGERS
TO ALL WHO COMMENT ABOUT THE VENUE AND RESTURANT!!!! My old managers are the new managers of the rocking horse i have known them for quite along time i work in the preston brook pub in runcorn and when the managers took over from there everything there was a disaster mike and sheilegh baker who now manage the rocking horse give the preston brook a good name they have not long took over at the rocking horse so please GIVE THEM TIME YOU WONT BE DISAPPOINTED they are good professional managers who will do there upmost to satify customers PLEASE BE PAITENT
ANY FURTHER COMMENTS ON THIS MY EMAIL IS mcenjibenji@hotmail.co.uk
Was this helpful? Yes | No
 
 
Add a Review
 
You need to be signed in to to rate or review this business.
 
 
If you have an account, click below to sign in
Don't have an account?
 
Register

Similar Businesses

The Sefton Arms
 
0.18 miles    
Farmers Arms
 
0.62 miles    
Manhattan
 
0.72 miles    

Nearby Hotels

The Park Hotel
 
0.79 miles    
Orrell Park Hotel
 
0.97 miles    
Valentine
 
0.93 miles    

Nearby Restaurants

Pizza Hut
 
0.29 miles    
Lux Garden
 
0.31 miles    
McDonald's
 
0.44 miles    
Prego
 
0.72 miles    
 
The Sefton Arms
 
0.18 miles    
Farmers Arms
 
0.62 miles    
Manhattan
 
0.72 miles    
The Park Hotel
 
0.79 miles    
 
  Book rooms »
Orrell Park Hotel
 
0.97 miles    
 
  Book rooms »
Valentine
 
0.93 miles    
Pizza Hut
 
0.29 miles    
Lux Garden
 
0.31 miles    
McDonald's
 
0.44 miles    
Prego
 
0.72 miles    
Ormskirk Road
Car park type: Surface
Payment: Free
 
0.18 miles    
Alliance & Leicester Building Society
Post Office
 
0.76 miles    
Lloyds TSB
 
0.77 miles    
NatWest
 
0.78 miles    
NatWest
 
0.78 miles    
HSBC
 
0.97 miles    
Aintree Station
BR Operator: Merseyrail
 
0.18 miles    
Fazakerley Station
BR Operator: Merseyrail
 
0.76 miles    
Old Roan Station
BR Operator: Merseyrail
 
0.81 miles    
Orrell Park Station
BR Operator: Merseyrail
 
0.98 miles    
Rice Lane Station
BR Operator: Merseyrail
 
1.28 miles    
Walton Station
BR Operator: Merseyrail
 
1.40 miles