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The Old Bull Inn

The StreetBarton MillsBury St. EdmundsSuffolkIP28 6AA
Category: Public Houses, Bars & Inns
 
 
1 / 10 (based on 1 rating)
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Image © Copyright Robert Edwards and licensed for reuse under this Creative Commons Licence.
Image © Copyright Robert Edwards and licensed for reuse under this Creative Commons Licence.
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Posted:
10:04 PM 09-08-2011
 
Updated:
10:35 PM 09-08-2011
What a dreadful experience
  1 / 10
My colleague and I decided to stop randomly for a bite to eat on passing this pub/restaurant. As a restaurant reviewer, I was not on official business but how I wish I had been that evening. The establishment was moderately busy and it was a fine evening. We ordered and paid for a drink and sat outside, only to be faced with tables smeared with food and sticky residue. Upon asking a waitress if she could clean the table, one would have thought we had spoken in a foreign language at her reaction - she did not seem to understand what we had requested. After some time, she wiped the table, reluntantly, however, it was still smeared when she finished, we then decided to go inside to eat. After finding a table that was less sticky than others, we ordered and paid for our food - which we felt was pricey pub grub - £16.50 for fish and chips and a glass of wine, and waited in anticipation. My meal arrived and it was not until I had almost finished eating, that my colleague's meal arrived, despite pleas to the waitress that we would like to eat together. Hearing our dismay the waitress however, was completely unconcerned and did not offer so much as an apology. We asked to speak to the Manager, who arrived with a cocky attitude declaring that the reason that our food arrived separately with one dish late, was because we paid for the food separately - even though it was ordered at the same time. Madness! and we said this was unacceptable. The Manager, who also declared herself as the owner, was uncaring and reluctant to offer an apology making us feel that it was our fault that we could not eat together. Flies by this time had gathered within the restaurant area of the pub and were noteably landing on our (sticky) table and in my wine. We mentioned this to the owner at the same time and was met with the explanation from the Manager/Owner "We are in the country, what do you expect!". We felt disappointed and very sad that this seemingly privately owned pub/restaurant, not particularly busy, serving OK food but pricey, was delivering such poor customer service to its visitors. We noticed a much larger party nearby also complaining, who actually got up and left. A lesson to take to heart by owners of such an establishment, is that you never know who you are serving and how your customer service - or lack of it - may be reported - or where!
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