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Yi Ban

98 Field End RoadPinnerMiddlesexHA5 1RL
  Eastcote Underground Station  more details »
Category: Chinese / Oriental Restaurants
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Posted:
10:41 PM 27-03-2010
manager has attitude problems!!!
I wish i had read these review before i went there!!!
its the worst restaurant ever!!! we waited an hour and a half for our main course and when they eventually decided to bring it they got the orders all wrong!!! also the prices were ridiculously high considering that the portion were so tiny

the manger was so rude and aggressive and didn't even listen to our complaints!!!!!

never going back to this place!!!! the restaurant doesn't even deserve a rating!!!!!!!!
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Posted:
10:31 PM 27-03-2010
Totally rubbish
I have come away shocked and horrified by the treatment received today. Your staff are unresponsive and lazy, led from the front by your incompetant, rude and aggressive manager.
Time delays of an hour and a half and incorrect dishes subsequently meant that we rightfully complained. This was met with indifference from the waiters and accusations from the manager that we ordered incorrectly.  And the excuse that Friday and Saturday diners liked to be relaxed. 
That does not justify a delay of 90minutes between starters and mains. 
The woman behind the bar became aggressive and asked us to leave.  The manager followed us out to ask for further explanation - a positive sign or so I thought.  He was not apologetic on hearing our experience and told us to never return. 
We have been loyal customers of the restaurant for three years and have encouraged our families to go there.  You now have lost about thirty customers for good.
If the owner has any sense then the so called management should be fired and replaced with more competant staff with better customer service skills
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Posted:
12:25 AM 28-07-2009
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Posted:
12:15 PM 27-07-2009
WORST RESTAURANT EVER!!!
We were a group of 14 adults with 2 kids and had requested set meal for £16pp eat as much as like vegetarian meal.The manager was very rude and obnoxious and right from the beginning had a problem with bringing enough food for the group.Starters were so limited we had to order same starters 3 times!Some of the dishes had meat and eggs when we specifically told them we were vegetarians who don't eat meat or eggs!
The service was appalling and the attitude of manager became worse.
We decided not pay 'discretionary'service charge of 10% and the manager became very aggresive and threatening.He locked the door and refused to let us leave until we paid the service charge!!NEVER EVER GO TO YI BAN IN EASTCOTE-WORST EVER EXPERIENCE!!!
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Business Hours

Monday
midday-2:30pm, 5:30pm-11:30pm
Tuesday
midday-2:30pm, 5:30pm-11:30pm
Wednesday
midday-2:30pm, 5:30pm-11:30pm
Thursday
midday-2:30pm, 5:30pm-11:30pm
Friday
midday-2:30pm, 5:30pm-11:30pm
Saturday
midday-2:30pm, 5:30pm-11:30pm
Sunday
midday-4:30pm, 5:30pm-10:30pm

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