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Number 7

7 St James SquareCheltenhamGloucestershireGL50 3PR
  Cheltenham Spa Station  more details »
Category: Other Restaurants
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Posted:
12:19 PM 23-01-2011
 
Updated:
12:19 PM 23-01-2011
Extremely disappointing!
Very disappointed after being recommended this restaurant. I think if you have a good meal it is good but beware if you don't, the customer service is appalling. Our order was given to a neighbouring table by mistake, we were offered their order or to wait for them to recook ours (which we did). After over 45 minutes (of waiting patiently and being apologised to but not being offered even so much as bread while we waited) our meal arrived and I can only describe it as tepid at best. After complaining that it was not very warm, the waitress brought the original plate over to prove that it had been cooked again (I was not of the opinion that it was the same meal but obviously this made them feel better and embarrassed us in front of other diners). We were then told that our order took so long as it had to go to the back of the queue!! This was their error not ours, we were made to feel intimidated for not accepting an alternative meal & that we didn't matter as usually the food is very good. That maybe so but a restaurant is only as good as their customer service, which we found shocking! This is not a cheap restaurant & I would expect far better.
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