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Shezan

4 Montpellier StreetCheltenhamGloucestershireGL50 1SX
  Cheltenham Spa Station  more details »
Category: Indian Restaurants
 
 
1 / 10 (based on 1 rating)
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Posted:
10:57 PM 15-02-2008
contempt for customers
  1 / 10
I experienced the worst restaurant experience I have ever known at the Shezan, Cheltenham.

A party arrived just before we did that were slightly the worse for wear, and disturbed the entire floor of the restaurant. Regrettably, the staff did little to stop this, although fortunately one person asked them to be quiet, to the vocal support of the entire floor. Sadly though, the disturbance continued and, although the manager remonstrated with them, he did not ask them to leave, despite the fact that he had to step in to stop a fight erupting between the drunken party and another table. Upon hastily leaving, I told the manager of the restaurant how disappointed I was, only to be told "regrettably, this is the way things are" and "this is a restaurant, not my front room." I've eaten in many restaurants, but have never seen a near fight start in the dining room!

What was really upsetting was the manager's attitude. Never once did he make any real attempt to stop what was clearly disturbing many other customers. When I complained, he would not apologise, interrupted continuously and eventually walked off, leaving his embarrassed staff to offer their apologies. I understand that difficult occasions might occur in restaurants, but I was shocked at the utter contempt that the manager treated his (until now) regular customers.
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