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The Swan

Tewkesbury RoadCoombe HillGloucesterGloucestershireGL19 4BA
Category: Public Houses, Bars & Inns
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Posted:
10:46 PM 17-05-2009
What a disaster, What have they done??
What have they done? Its a disaster, took my wife there last year for her birthday and they made such a warm welcome fuss of us sang happy birthday to her led by the manager with her name in chocolate on the plate,we then continued to use the Swan for lunchtimes and occasional special nights out taking friends. We went along Saturday night after looking at the LATEST MENU on the website which turns out to be nothing like the menu we were presented with, school children for waiting staff with no clear leadership in place. Specials board said Sirloin steak with homemade chunky chips, ordered that before the waitress left the table it was being removed from the board by some brash scruffy dressed lady, expecting then to be told was sold out, well 25 mins later my plate arrives with a flat piece of meat (ribeye)normal chips few green beans and a pot of something sauce with peppercorns in it, asking waitress to tell me what it is, reply "sold out of other only got this left". Speaking to the scruffy lady she replied it was supposed to be rump not sirloin, someone had written it wrong and they had sold out anyway, when questioned about chunky chips was told thats how we buy them. Clearly this woman has no idea, was very rude,inconsiderate and would not even listen to us. BE WARNED DO NOT ATTEMPT TO TRY IT. GET YOURSELF DOWN TO THE GUPSHILL MANOR PROPER FOOD, PROFESIONAL MANAGEMENT AND QUALITY ALL ROUND
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