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KFC

6 South Muirhead RoadCumbernauldGlasgowLanarkshireG67 1AX
  Cumbernauld Station  more details »
Category: Take Away Food Shops
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Posted:
1:34 PM 29-09-2009
VERY RUDE MANAGER - DAVID BRASH
Placed an order at the voice machine. As ordered on numerous occasions, large popcorn meal with beans instead of fries. Always asked if I want to "go large" for an extra 40p on the beans and drink and accept. On this occasion was not given large beans or drink, although charged for it. Questioned the server and was told he was not allowed to do this. Spoke to Manager David Brash and was totally humiliated by him. Explained I had this on numerous occasions and paid for it at the point of order, so I should have been advised then, but was not. Asked him to confirm in writing he was not fulfilling my paid for order, and he was smirking and laughing at me with staff. I would seriously like to discuss this situation with the owner of the facility, as I left the drive in, in a state of hysteria and upset. Will not use this KFC again after being a very good customer for years. Managerial staff do not have customer care training and have no right to humiliate customers in this fashion.
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