This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.
 

The Fleur De Lys Inn

Lapworth StreetLowsonfordHenley-in-ArdenWest MidlandsB95 5HJ
Category: Public Houses, Bars & Inns
 
 
4 / 10 (based on 3 ratings)
Add a rating or review »
Write a Review
  Add photo  Share  Add to Favourites

Show Larger Map

Photos

Directions From   Go
            

About

We do not currently have any additional information about this business. If you have been here, why not tell us a bit more about it by giving it a rating or adding a comment or review?
 
Read More »« Less

Reviews

avatar
 
Posted:
10:38 AM 13-02-2011
RE: Rudest staff I have ever met
  1 / 10
Isnt it always nice when establishments take criticism as a way of improving their business?
Unfortunately the manager of the Fleur De Leys fails to see how his attitude upsets his customers and how he comes across as arrogant and uninterested. His staff look embarrassed around him and his idea of customer service is entirely non-existant.
I having worked in the pub/restaurant trade in the past and know how customers can be on occassions. However I failed to lose my temper in respect to his staff. However you know it is never good when someone working in this industry cannot even be civil or make eye-contact. This should have been a warning of his rudeness to come!
He is still the worst person I have ever met in over 20 years working/frequenting the pub/restaurant trade.
Was this helpful? Yes | No
avatar
 
Posted:
6:22 PM 12-01-2011
RUDEST STAFF
STAFF ARE NEVER RUDE. I WAS THER WHEN THIS CUSTOMER CLEARLY WANTED SOMETHING FOR NOTHING AND THREW HIS TOYS OUT OF THE PRAM WHEN HE DIDN'T GET HIS OWN WAY! HE THEN SAT SULKING ! BOO HOO HOO !
Was this helpful? Yes | No
avatar
 
Posted:
9:20 PM 30-12-2010
Rudest staff I have ever met
  1 / 10
One of the rudest members of staff I have ever had the misfortune to be served by. Ruined our friend's birthday treat. Shame he's in charge too - a disgrace! Was rude to me buying a drink. Child with us didnt like their food and was swapped without problems. However when i went to order dessert he was rude about missing the small print on the menu. I said things werent't going too well this lunchtime and he said "Dont bring you problems in here then!" I was flabberghasted as I have never been spoken to like that ever in a pub/restaurant and I can tell you I have been to some bad ones! He was arrogant, disinterested and seems to think the customer is always WRONG!
Was this helpful? Yes | No
avatar
 
Posted:
10:21 PM 05-11-2009
 
Updated:
10:22 PM 05-11-2009
Won't be returniing
  1 / 10
Just had an amazing experience at the FdL 05-Nov-09.. Arrived at 8:00pm, place quite quiet, and ordered food at the bar at ten past. Good conversation so didnâ??t notice time passing, but food didnâ??t arrive. At about 9:00 oâ??clock, went back to bar and asked if there was a problem. Manager checked and said the order hadnâ??t been passed through to the kitchen. He blamed us for not checking sooner. The kitchen had now been cleaned and food wasnâ??t being served. No offer even of crisps or a sandwich. Money refunded. Scores food nil, customer service nil. We left to find somewhere else to eat. We wonâ??t be returning. If you expect either food or good customer service, donâ??t visit the FdL.
Was this helpful? Yes | No
avatar
 
Posted:
11:39 AM 18-06-2008
previous review
  10 / 10
I was actually working on the night that this previous gentleman speaks of, and after reading his comment felt that i had to write a reply.
i love the fact that he fails to mention that he was asked to leave because of his foul, abusive, aggressive behaviour, and when he didn't leave he was then told to leave. in two years working at the fleur de lys i have never had to ask anyone to leave as the pub always has a nice environment, as with it being out the country we don't have problems with drunkards, but on this occasion the gentleman was extremely rude and had to be told to leave. i am sorry if he feels he was treated unfairly, but maybe if he learnt to show a bit of courtesy and respect to other people he would be treated accordingly.
Was this helpful? Yes | No
 
 
Add a Review
 
You need to be signed in to to rate or review this business.
 
 
If you have an account, click below to sign in
Don't have an account?
 
Register

Similar Businesses

The Cock Horse Inn
 
1.56 miles    
The Durham Ox
 
1.65 miles    
The Crown Inn
 
  (1 ratings)
1.83 miles    
The Crabmill Inn
 
1.84 miles    

Nearby Hotels

Ardencote Manor
 
1.50 miles    

Nearby Restaurants

Tom O The Wood
 
  (1 ratings)
1.22 miles    
Shampan
 
  (2 ratings)
1.97 miles    
 
The Cock Horse Inn
 
1.56 miles    
The Durham Ox
 
1.65 miles    
The Crown Inn
 
1.83 miles    
The Crabmill Inn
 
1.84 miles    
Ardencote Manor
 
1.50 miles    
Tom O The Wood
 
1.22 miles    
Shampan
 
1.97 miles