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Royal Hotel

TyndrumCrianlarichPerthshireFK20 8RY
  Tyndrum Lower Station  more details »
Category: Hotels
 
 
1 / 10 (based on 1 rating)
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Posted:
8:02 PM 27-10-2010
Not if it were the last hotel on earth.
  1 / 10
My mother(64) and Grandmother(93) went to Tyndrum on holiday and stayed in this hotel.

They had a twin room with a shower, as my Grandmother cannot use a bath, being 93 and all.

After two nights, the hot water packed up. When my mother complained, the hotel told her that they knew about it but hadn't bothered to tell them

They 'offered' (when asked what they were supposed to do) the use of a shower room down the corridor which had no mat (Grandmother prone to slipping), faulty shower head and smelled awful.

They were then offered a double room (not a twin) with no shower, only a bath (which my grandmother cannot use). When they pointed this out, the receptionist shouted at them that she had told them that, and then rummaged around and produced a hose for the bath taps with an ancient looking shower attachment. They had no alternative but to stay put.

On their last night, after 3 out of five days with no hot water, the water stopped completely- the toilet didn't even work.

They have offered no compensation.

They have not even apologised. My Grandmother has used this company many times, and thought that she was a valued customer. Apparently not.

I spoke to the manageress who informed me that it was a 'miscommunication' and that they had turned down a suitable room. When I pointed out that this was not the case, she said that she had not been there but it was "my word against hers(my mother's)". After half a hour, I persuaded her to apologise to my mother; she said "I'm very sorry, but if you had told us...(?)" and "It's not my problem if your grandmother wants to spend the last of her savings on a holiday(!)"

Appalling customer service, avoid at all costs.
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