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Mudchute Park & Farm

Mudchute Farm & ParkPier StreetLondonE14 3HP
  Mudchute Underground Station  more details »
Category: Wildlife Parks and Farms
 
 
1 / 10 (based on 1 rating)
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Posted:
7:21 PM 30-07-2008
Mudchute Farm Cafe - take a picnic, this place is awful!
  1 / 10
This is my third meal at the Mudchute Farm café and it will be my last as it has consistently been a dire experience. Firstly, the customer service is so bad I wondered if the staff weren't recruited from somewhere that places the mentally disadvantaged into jobs (apologies if they are, but you should let customers know). Yesterday I stood at the counter from 11.23 until 11.30 before either of the two woman "serving" acknowledged me. They made a point of not making eye contact with me or any of the people queueing up during these 7 long minutes. When one of them finally came to the counter she asked if the group was all together, I said no. She then looked over my head and said "Who's next then?" (surely the person at the front is usually next?). I placed my order. It took three attempts before she got it right (the menu is quite limited, it's not that hard to get it right).

When our coffees arrived 10 minutes later they'd given me a latte instead of a macchiato. 25 mins after ordering the only other table in the café who was eating got their food, despite ordering it after us. I asked the waitress if there was a problem and she said "No the kitchen's got your order. They're busy?" They clearly weren't busy as the only people waiting for food were the two of us. After five minutes I asked again to be told that the kitchen had "lost" our order. 40 minutes after arriving in the café we finally got our food, but the roast beef sandwich was literally raw - the beef had never seen any kind of heat and was so pink and chewy it was inedible. I took it back and said "Don't worry about another one, I'll have my money back thanks?" the girl disappeared into the kitchen and I was left waiting again? eventually she returned with a sandwich. I got my money back by talking to another member of staff who at least said "Sorry" as he fished out my £4 from his tips jar. I asked if he was sorry for the 30 minute wait or the raw sandwich and he said "everything". I get the feeling he apologises a lot.

I hate to imagine what it's like there when the place is busy, but thankfully as I refuse to eat there again, I won't find out.
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