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Cafe FB

30 Northgate StreetChesterCheshireCH1 2HA
  Chester Station  more details »
Category: Cafes, Snack Bars & Tea Rooms
 
 
1 / 10 (based on 2 ratings)
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Posted:
2:29 PM 16-01-2009
Basic Food Hygiene Beware
  1 / 10
I had lunch here today with my elderly mother, a very nice bowl of asparagus soup and french bread. Unfortunately my appetite left me as I watched a member of staff twice help herself to food from the chilled display and put it in her mouth then wipe her mouth with her fingers. Then she went on to serve an elderly lady with a sticky cake using her fingers, no gloves or tongs. While she waited for the same lady's coffee to be made she stroked the bowl of the teaspoon alternately massaging her ponytail. She also played round with a bunch of keys both sides of the counter and took several monetary transactions while we were there and never once washed her hands.
When it came time to pay my bill, I asked her if she had done her Basic Food Hygiene Certificate. She said she had. I wish I had had a video as it could have been used at a training session to spot how many errors could be made in such a short time.
You really have to do much better than this in this climate.
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Posted:
12:50 PM 09-10-2008
Steer well clear
  1 / 10
On a day out in Chester, I stopped to eat at this so-called café français. What a terrible disappointment. The service was very slow and without either a smile or a friendly word. I ordered a goat cheese tart and my colleage went for some kind of spinach pastry. Both had been microwaved, so the pastry was soggy and inedible and the filling non-existent. I'll usually eat anything, but on this occasion even I didn't dare. Various cakes and pastries were stacked on shelves - presumably waiting to be microwaved in their turn - and the floor was filthy. We waited a considerable time at the till to pay and were effectively ignored by the 3 staff behind the counter. When our money was finally taken, it was sullenly, without a word or a thank you. We were not the only customers to leave our food and make a hasty exit to the pasty shop round the corner.

Additionally, the portions of the menu and signage that had been translated into French were laughable. They have either been translated by an online automatic translator, or a GCSE student. Either use a professional translator, or don't bother - you make yourself a laughing stock. Cannot recommend I'm afraid.
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