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Marlowe's Restaurant

55 St. Peters StreetCanterburyKentCT1 2BE
  Canterbury West Station  more details »
Category: British Restaurants
 
 
2 / 10 (based on 1 rating)
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Posted:
10:59 AM 30-04-2010
expensive and cramped for group bookings
  2 / 10
I was part of a group of about 20 people. there were only 2 waitresses for the whole of the restaurant. They could have opened the upstairs part of the restaurant, but didn't, instead squeezing us tightly against the wall downstairs in one long table - not very considerate for those stuck on the inside against the wall. This was despite a £5 deposit required by each person - so they knew we were coming and could have opened upstairs.
As there were only 2 waitresses, the evening quickly descended into confusion when we were told we couldn't pay for drinks seperately - meaning the bill at the end would have to be dissected by those who had purchased drinks.
The meal - I ordered the soup for starters, and was told that there was no soup today (they could have told me this when giving out the menu's). I then ordered 'Japanese breaded prawns'.. in other words 5 small prawns battered. I was more enthusiastic about the main course, 'Blackened Chicken', which at £10.95 i expected a decently sized chicken breast and portion of potato wedges. Instead it was a starter size strips of chicken, and hidden underneath this a potato-worth of wedges and a bit of lettuce. It tasted fine, but i was left hungry and certainly didn't feel that this was value for money.
The final issue for me was when we came to pay. The staff refused to pay the £5 deposit back to individual guests! It was left that we would have to sort this out later at the end of the meal when everyone had paid. This is totally unacceptable. The deposit is to ensure the group turn up, and is paid by individuals from the group to reserve their seat. Despite this deposit, no extra effort was made by Marlowes to accomodate the group booking. This also was in my view disrespectful to other couples who were sitting so close to us downstairs that they could have been part of our party - especially as each time someone went to use the toilet they had to shove between these other tables - hardly a romantic and peaceful evening!
I am certainly not a repeat customer of this restaurant. There are plenty of students and tourists in Canterbury willing to try anything once. My advice to those looking to book for a group - find a restaurant that wants your repeat custom.
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