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Travelodge Hotel - Sheffield Central

1 Broad StreetWest SheffieldSheffieldSouth YorkshireS1 2BG
  Sheffield Station  more details »
Categories: Hotels
1 / 10 (based on 1 rating)
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The owners say:

Sheffield Central Travelodge has everything you need for a good night's sleep, offering great value rooms close to the rail station and river, within walking distance of the Crucible Theatre and Orchard Sqaure shopping centre.
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5:43 PM 15-12-2010
Avoid at all costs!
  1 / 10
Booking this hotel was the beginning of my worst nightmare. Customer service is horrible and the staff were very rude and unhelpful. I would advice anyone, there are other hotels in that area you are better off going elsewhere.

I was due to attend my graduation ceremony the next morning at Sheffield Hallam University so I booked a room for my parents who were to attend my graduation.
All for me to get there with my parents to check in and we they refused to allow check-in even though they had taken the money from my account already. when asked for a refund they refused as well and just left us stranded with nowhere to go. When asked what the reason was the girl at the reception said they just would not check us in. I asked to speak to the manager and apparently there was no manager present in person at that time as the manager was speaking to her on phone but refused to speak to us. So despite the fact that possibly we had paid them with the last money we had and that it was almost 11pm at the time , they said that was our problem and not theirs. They threatened to call the police to throw us out, which they did. The policemen who came said they recognised that the company was wrong for not honouring the confirmation and refusing to refund but we just had to go lodge somewhere else till the next day when we could take it up with the manager.

So we went up the road to ibis hotel which is like a minute away they were much cheaper and had way better customer service and really nice staff who cared about their customers. The room was nice and clean and my parents had only good things to say about them. With no extra charge my parents' luggage was stored for about 4 hours after checkout. They were lovely and I recommend them instead..

To cut the long story short we came back the next day to see the manager to ask for our money back, the two women who came started telling us lies as they were both saying completely different and conflicting things, but we just decided we could not waste our time talking to them any more. When they processed the refund, the lady tried to refund us less than what we paid. My conclusion is that they are dubious and I will not be recommending them to anyone I know. I have even just found out that other customers have the same story of paying and being chucked out unfairly and refusing them a refund.
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Sheffield Station
BR Operator: Midland Mainline
0.18 miles