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Fitz Health Club

14 Havelock PlaceHarrowMiddlesexHA1 1LJ
  Harrow on the Hill Station  more details »
Category: Health Clubs and Gyms
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Posted:
9:51 AM 22-01-2010
Keep away!!! Disgusting...
Me and my partner joined Fitz a year ago and everything seemed to be so nice at the beginning: relaxed atmosphere, nice staff, excellent instructors and fantastic classes.

Within a couple of months everything turned into nightmare â?? but this was only after we dragged a couple of our friends to join. The Management changed and the new people in charge just donâ??t care about their existing members â?? or the new ones once theyâ??ve signed their contract. Theyâ??re very quick with promises and extremely slow with keeping them. They clearly have no clue about Customer Services â?? or managing a business on the long term.

During the past 6 months there have been instructors leaving, staff leaving and classes being moved around. At the beginning of November theyâ??ve started renovating the Changing Rooms â?? and ever since then we have had no showers for the Ladies (!) â?? but weâ??ve been encouraged to use the one shower sitting in the pool area (!!), something more than poorly improvised for Men, no toilets (there is one toilet for ladies which needs to service at least 30 people at one time in the evening, no sauna â?? these are all services we are basically pay for every month. There is no notice as to when the works are going to finalise and there was no refund to given for not providing the services they charge us for the past 2 months.

Various members complained and claimed discounts â?? but theyâ??re been treated rudely and received nothing. This treatment is ultimately â?? unlawfully - and most of the people I know to leave the gym are going legal now.

This is the management of Fitz Club and unfortunately even when the gym will be refurbished (God knows when thatâ??s going to happen because there is nobody working there) the Management will be the same and so will the Customer Service level. They seem to be set to bring the business on its knees.
However, the location and the layout of the gym clearly has potential of an excellent healthcare club, which if managed efficiently would make one of the greatest in Harrow.

Itâ??s just such a pity, such a waste!

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