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Jasmine Restaurant

125 Hednesford RoadHeath HayesCannockStaffordshireWS12 3HL
  Cannock Station  more details »
Category: Indian Restaurants
 
 
4 / 10 (based on 2 ratings)
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About

The owners say:

A warm welcome to the multi award winning Jasmine Restaurant (licensed). Here you will find friendly service, a great atmosphere and the widest selection of dishes to suit all tastes.

We offer a wide selection of Indian dishes and of the Indian sub-continent. We have a range of selected fine wine from around the world.

At Jasmine, we take pride in using only the finest quality Asian spices. Our aim is to bring you traditional and contemporary dishes served in a comfortable and relaxing environment. Our extensive menu provides the very best in authentic Indian cuisine.

So why wait? Come and enjoy exquisite food, prepared with quality produce by our qualified chef, who has over 30 years experience in culinary art of Indian cooking. All our dishes are cooked to order using only fresh local produce, the freshest meat and quality sea food.

Our pleasant and helpful staff will cater for your every need with a fast and efficient service. Our friendly waiters will be pleased to help you make your selection while you relax, chat and dine.

Customers can also take advantage of our exceptional take-away & free home delivery service within a 4 mile radius (minimum order £10)

Our opening hours are as follows:
Monday - Thursday: 5.00pm - 12.30am
Friday & Saturday: 5.00pm - 1.00am
Sunday: 5.00pm - 12.30am

Note: we are open seven days a week including Bank Holidays
 
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Reviews

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Posted:
4:52 PM 08-03-2012
 
Updated:
4:56 PM 08-03-2012
TheJasmineTeam
Upon thorough investigation, we have come to the conclusion that ONE of the MANY HALF/CHILD portion curries ordered via telephone order, had been wrongly ordered by Miss Kirsty.

The curry wrongly ordered was a Chicken Tikka Masala. At the Jasmine, this dish is cooked differently. It is described in the menu as chicken tikka cooked with minced lamb and a boiled egg served with pilau rice and fresh salad.

This was then explained in detail over a telephone conversation with your partner. Having established that Miss Kirsty had made a mistake the waiter on the phone had generously offered to exchange the dish and suggested a very popular dish called Makani Chicken. This dish is described in the menu as chicken tikka pieces cooked in a mild, sweet and creamy RED sauce with almond powder, delicately spiced. Convinced this is the correct dish your partner arranged to collect this dish.

During the course of the telephone conversation NO EXCUSES were made, the experienced waiter had remained pleasant, polite and calm despite being very busy.

We acknowledge your partner then collected the correct dish leaving behind the wrongly ordered dish, which we appreciate. Upon on arrival your partner did not have to wait and he was dealt with as soon as he walked in, by a third waiter dealing with the situation. Before leaving he was given a takeaway menu, outlining the dish you should have ordered.

We refute the comments made about the Makani Chicken being both DRY & WET because this is a contradiction. Our chef of 30 years experience has reassured that the dish was produced to the very best of his ability.

We feel very hurt by this unjust review as it is not a fair reflection of the circumstances of that evening, especially after we prioritized in dealing with your complaint in order to make things right.

For future reference we hope that you will use a menu when placing an order.

We await your response!
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Posted:
10:56 PM 03-03-2012
Very poor food, my order was not complete!
  1 / 10
I ordered a takeaway in the restaurant tonight & as I got home I realised that my order was not complete! I rang the restaurant & they were coming up with all different excuses, saying that I hadn't ordered properly when I clearly had because I paid for it. I tried the curry that I had and it was terrible! Very dry, watery & it just looked like a pile of Red food colouring. Never will they have my custom again!
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Posted:
2:00 PM 14-08-2010
Good Food & Service - But Spoilt By Dirty Carpets & Toilets
  7 / 10
We have just had a meal at the Jasmine in Heath Hayes. The food was excellent and the price was most reasonable. The service was brilliant and staff were most helpful and friendly. The ambience was nice although the actual restaurant space was a little cramped.

I would have normally given such a good meal a 9/10 rating, however, what spoilt it for me was the toilets and the access stairs. The toilets are accessed from a door off the main restaurant area and directly next to the kitchen door.

The toilets are at the top of a steep, dark and rickety stairway. The stairway is covered with carpet and this carpet is so old and filthy with dirt and slime that you feel as if your shoes are squelching as you walk up. The toilets are in desperate need of refurbishment too and there's no disabled access either.

I will reiterate that the meal and service was excellent... it was just spoilt by the dirty stairway and toilet, and the thought that if the toilet access is so filthy, then what state are the kitchens in as they are literally three feet away?
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Business Hours

Monday
5pm-12:30am
Tuesday
5pm-12:30am
Wednesday
5pm-12:30am
Thursday
5pm-12:30am
Friday
5pm-1am
Saturday
5pm-1am
Sunday
5pm-12:30am

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