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Elephant & Castle

109 WestgateWakefieldWest YorkshireWF1 1EW
  Wakefield Westgate Station  more details »
Category: Public Houses, Bars & Inns
 
 
1 / 10 (based on 1 rating)
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Posted:
9:57 PM 20-09-2009
Excellent food, awful service...
  1 / 10
Firstly, the food was amazing. Our party was persuaded to book a table for a special occasion by the 'host' as we were promised to 'be looked after' (words of the 'host'). This was not the case.

It took 3 hours for our main course and desert to be delivered to our table. Yes, the food was fantastic, although it took 30 minutes for our order to be taken, and then another 55 minutes for this to be brought to our table. This would not have been an issue if this restaurant was full, but there was only one other table of 3 in the restaurant area!!!

The â??hostâ?? stood by and watched a single waitress deliver our table of 13 our food, most of which had gone cold by the time all of the food was brought to the table. The â??hostâ?? also walked around the bar area bare foot, and even sat down and ate her own food in the restaurant area. We complained several times, but the service did not improve. In fact, after we complained about the length of time taken to deliver the main course, it took another 45 minutes after ordering to bring 5 coffees and 3 deserts!

No toilet roll in the ladies finished off the poor service. At the end of 3 hours, we left, never to return again. This is not down to the food, but a poor level of service delivery by a â??hostâ?? who likes to chat but not work with her team.
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avatar
 
Posted:
9:57 PM 20-09-2009
Excellent food, awful service...
  1 / 10
Firstly, the food was amazing. Our party was persuaded to book a table for a special occasion by the 'host' as we were promised to 'be looked after' (words of the 'host'). This was not the case.

It took 3 hours for our main course and desert to be delivered to our table. Yes, the food was fantastic, although it took 30 minutes for our order to be taken, and then another 55 minutes for this to be brought to our table. This would not have been an issue if this restaurant was full, but there was only one other table of 3 in the restaurant area!!!

The â??hostâ?? stood by and watched a single waitress deliver our table of 13 our food, most of which had gone cold by the time all of the food was brought to the table. The â??hostâ?? also walked around the bar area bare foot, and even sat down and ate her own food in the restaurant area. We complained several times, but the service did not improve. In fact, after we complained about the length of time taken to deliver the main course, it took another 45 minutes after ordering to bring 5 coffees and 3 deserts!

No toilet roll in the ladies finished off the poor service. At the end of 3 hours, we left, never to return again. This is not down to the food, but a poor level of service delivery by a â??hostâ?? who likes to chat but not work with her team.
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