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Pang's Cottage

Conway HouseWatling StreetRadlettHertfordshireWD7 7AA
  Radlett Station  more details »
Category: Chinese / Oriental Restaurants
 
 
9 / 10 (based on 1 rating)
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Posted:
8:48 PM 05-08-2011
 
Updated:
8:48 PM 05-08-2011
Pang's Cottage
I have been to this restaurant several times before and the food has been OKish; a fairly typical Chinese. Prior to last night I've had one bad experience when I ordered spring rolls and they actually came out with a big chunk of ice in the middle.

My girlfriend and I had a tough week at work and at the end of it we both felt like we'd completed a marathon. We decided we were both too tired to go to a nice restaurant in town for a meal and settled on the local Chinese.

As we turned up at the restaurant we were greeted by the proprietor, who closely resembled a cartoon character that had been chewing on a wasp. She sat us down at our table and bought us some cold greasy prawn crackers and a drink. My girlfriend and I were both hungry so we missed out ordering starters and went straight in for the main meal - hoping to satisfy our hunger with as much food as possible in the shortest period of time. As time went on the table next to us, who arrived at the same time (8:30pm) were given their starters and then came their main meals. When they finished their meal they leant across and jokingly remarked how long our food was taking and offered us some theirs. At this point I asked the waitress where ours was, she said it would not be long, over the next 10 to 15 minutes I continued to as waiters and waitresses where our food was and they said it was coming.

After sitting at the table for one hour and a half, having only been given some greasy cold prawn crackers, I went to the front desk and told the proprietor that I was leaving. She didn't apologise, or even give me the courtesy of looking at me in the eye, she just gave me the bill for my drinks - which I would have at least expected for her to give on the house.

Needless to say I will not be returning to this restaurant. I understand that mistakes are made and I am happy to accept that on a previous visit to this restaurant my spring rolls hadnâ??t been microwaved enough after taking them out of the freezer and when I bit into them I bit into a lump of ice. However, I will not accept poor service â?? or general bad manners. I would much rather go to McDonalds and be told to â??have a nice dayâ? than to ever be served by such a depressing bunch of waiters and waitresses.
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Posted:
6:11 PM 22-01-2009
Up market chinese - the best.
  9 / 10
Easily the best Chinese restaurant for many miles around. Nancy runs the place and is exceptionally attentive. She advises that the chef has been there 10 years. This says it all. Four of us went through the card including 2 bottles of Macon for £140 including 12.5% service. Not exactly cheap, but worth every penny. Magnificent food. Try the rice in the lotus leaf, and the shredded crispy duck main course dish. Clean, fresh decor and lovely linen on the tables. Up market clientele - Radlett people demand high standards. This is the place.
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