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Buttylicious

26 Nutgrove RoadSt. HelensMerseysideWA9 5PL
  Thatto Heath Station  more details »
Category: Cafes, Snack Bars & Tea Rooms
 
 
5 / 10 (based on 1 rating)
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Posted:
10:08 AM 02-11-2013
Top marks for food so why only 5 stars
  5 / 10
I'm quite a regular customer, the food is always fresh delicious And nicely repaired and 9 times out of 10 my order is correct.
However. I mark only 5 stars as I believe customer service is paramount, more often than not I walk away feeling quite miffed about the service. You can be stood at the counter waiting to be served while a couple of members of staff have a giggle and a natter between themselves. I believe in being friendly in the work place but not at the inconvenience of a customer. Plus, the same friendly welcome isn't always bestowed upon the customer having interrupted their morning catch up. I once stood at the counter for 20 mins just waiting for my order to be taken, I ended up walking away and gave my custom to someone else.

However i recently popped in while walking past same situation.... Being left uncomfortably stood at the counter while staff natter, it's pretty clear I'm stood there, I'm the only customer in the shop, 3 members of staff and I'm waiting 10 mins just for you to take my order.

I'm sorry buttylicous, your food is delicious but If my custom is an inconvenience I will take it elsewhere
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