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Park Plaza Sherlock Holmes London  

108 Baker StreetLondonW1U 6LJ
  Baker Street Underground Station  more details »
Category: Hotels
 
 
2 / 10 (based on 1 rating)
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Check in
06/12/2016
 
Check out
07/12/2016
 

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Park Plaza Sherlock Holmes is a boutique-style hotel with AA Rosette-awarded food, a spa and a gym. Oxford Street is within walking distance and 2 Tube stations are nearby. (from booking.com)
 
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Posted:
1:12 PM 25-08-2008
 
Updated:
1:13 PM 25-08-2008
Not what we thought....
Well.. We went (paying alot of money to do so) and it was disappointing. We got there and they charged us again for the room, only to refund it, no directions to our room, no towels when we got there, dirty bedding, Sauna was filthy. We had requested a bottle of wine for our arrival, but we had to remind them of this 2 hours later. We had been in the room half hour when staff came in to see what was in our mini bar (surely this should be done before we check in?) The rest was ok, only to be woken up by banging on our door at 8.00am, on a sunday, to be given our bill. When we told the reservations manager about all of this, they could not believe what a terrible stay we had and have promised to up the standard, so hopefully it is a lot better now! What I can say is the location is fantastic.
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Posted:
9:34 PM 10-05-2008
Disappointing.
  2 / 10
What can I say? Our stay here was such a disappointment, tiny room, not a fluffy bathrobe in sight! The staff were just 'nice but dim' unable to answer questions about internet, unable or unwilling to help, seemed bored whenever we even tried to speak to them. Just nothing was special about this...except the price! HUGELY overpriced, for this sort of money really we expected at least good customer service and even a bit of spoiling, didn't even get directions to our room, never mind a porter to help with bags! Room wasn't ready, bins weren't emptied. Very disappointing indeed.
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