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Ozer

4-5 Langham PlaceRegent StreetLondonW1B 3DG
  Oxford Circus Underground Station  more details »
Category: Turkish Restaurants
 
 
1 / 10 (based on 1 rating)
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Posted:
12:46 PM 08-12-2008
Slow Service and Negligent with their care of Allergy Sufferers
  1 / 10
I phoned ahead to inform them of my food allergy which they confirmed was okay. They advised I checked with the waiter on my arrival. After much questionning to ensure my food was okay I was served food with flour in it (I am a Coeliac with severe reactions to Gluten). When I pointed out that I expressly asked before ordering and that the waiter had indeed gone to check with the kitchen, his response was 'I didn't check with the kitchen, they were busy'. To me, that is completely unacceptable to lie to a customer who has said how serious her allergy is. I can accept mistakes but to be misinformed willingly is a gross error by a restaurant.
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