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The Hungry Horse

77 Feltham RoadAshfordMiddlesexTW15 1BS
  Ashford Station  more details »
Category: Public Houses, Bars & Inns
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Posted:
10:34 PM 15-08-2014
 
Updated:
10:48 PM 15-08-2014
Replace the manager
Went for meal with friends tonight, what a nightmare, didn't get served main meals together, some had even completely finished meal before rest came out, dessert was even worse, didn't get mine or my daughters till we complained almost an hour waiting, my daughter had only ordered 2 scooped of Ice cream and a coke, after an hour when everyone else had finished and was waiting to go, we got ours, but sill no. Coke, by that time we had weloff one off eating our desserts and just wanted to go, manager didn't even come to sort problem out, only a member of staff came out to the car park after us to apologise,saying he had passed on our complaint to manager who said the will sit and discuss it later, what happened to the manager trying to sort it out with us, terrible manager should be sacked and replaced, could be a decent place if run well, feel sorry for the rest of the waiting staff who have to put up with all the complaints from customers because of poor organisation and management, oaks should be avoided untill new management
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Posted:
7:25 PM 15-12-2009
Hungry Horse - Ashford Middlesex
I went for a meal with my husband and my 9yr old son on the 11th December 09. It was the worse meal we have ever had! We waited 40mins for our meals to arrive, only to find the food overcooked and cold! It took another 15 mins to get the attention of the waiter to tell them that we were not happy with our meals! They sent out the chef and he just took our meals away with no appology! We then waited another hour!! before we were given our replacement meals! Still no appology. (In that time my son had eaten his meal and had become restless!) Again out food was overcooked, cold! and uneatable! The portions were also very small! for a Big plate meal! By this time we had enough and left very disappointed that we had spent alot of money on meals we couldnt eat! Service and customer relations very poor!! We wont be going back!!
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