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Panchos Cantina

481 London RoadWestcliff-on-SeaEssexSS0 9LG
  Westcliff Station  more details »
Category: Mexican Restaurants
 
 
1 / 10 (based on 1 rating)
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Posted:
6:29 PM 08-02-2010
slow and rude
  1 / 10
We went here for my friends birthday, booked a table for 24 people and when we turned up the manager claimed we only booked for 22. Already sitting on each others laps we knew this would be a squeeze, but the staff offered us no help to accommodate the extra 2 people so we had to squeeze in gettin really uncomfortable and get the chairs ourselves. The service was so slow, we had to wait one and half hrs to get our order taken, by this time the big table that arrived half hr after us already had their mains. The waitresses were stroppy and rude and it was so much of an effort to serve us! We were eventually served and got our starters and mains which had totalled over 3hrs from arrival. Due to the poor service we refused to pay the service charge which was automatically put on the bill.
We walked out and were waiting for a cab when the manager came out and said our bill was short, but i said we weren't happy to pay the service as it was apauling to which he replied even though you only booked for 22 when 24 turned up, as the steam was blowing out my ears at his rude reply, my friend came along to give him the extra to save an arguement, which i was upset as he just snatched it out of her hand and stormed back in slamming the door in our faces!!!
During the meal we were giving the mexican hats, but when we walked out were followed by the waitress' to demand them back, why give them out to us if we can keep them??!!
After the most uncomfortable and slowest meal i've ever had, i will never go back and wouldn't reccomend anyone goes here unless you like being treated badly for overpriced drinks and an average meal, then being chased to pay the service charge!! Ridiculous resturant!!!
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