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The Merlin Hotel

Wilmslow RoadAlderley EdgeCheshireSK9 7QL
  Alderley Edge Station  more details »
Category: Public Houses, Bars & Inns
 
 
2 / 10 (based on 1 rating)
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Posted:
3:40 PM 26-08-2009
Dreadful
  2 / 10
Very poor service by inexperienced and/ or non-plussed staff.
We ordered 10 meals as a group at lunch time which took 1 hour to get to us. This was after one of the staff poured a drink over one of our group. After standing around doing nothing, she mentioned she would not charge us for the drink....well duh!

3 of the meals that came out were OK, the rest were either nuked swordfish, dried out confit duck (not sure how I would go about drying out confit duck!),cold food in general, poor presentation.

I am glad it wasn't my money, we were out on a business lunch. We did complain and to fair they gave us 50% back, but I don't how they make any money here. Very poor and considering the cost- unacceptable. I hope they imporve.
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Posted:
3:40 PM 26-08-2009
Dread ful service dreadful food. Whay don't these places get decent managers!
  2 / 10
Very poor service by inexperienced and/ or non-plussed staff.
We ordered 10 meals as a group at lunch time which took 1 hour to get to us. This was after one of the staff poured a drink over one of our group. After standing around doing nothing, she mentioned she would not charge us for the drink....well duh!

3 of the meals that came out were OK, the rest were either nuked swordfish, dried out confit duck (not sure how I would go about drying out confit duck!),cold food in general, poor presentation.

I am glad it wasn't my money, we were out on a business lunch. We did complain and to fair they gave us 50% back, but I don't how they make any money here. Very poor and considering the cost- unacceptable. I hope they imporve.
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