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Banyers Hotel

16 Melbourn StreetRoystonHertfordshireSG8 7BZ
  Royston Station  more details »
Category: Hotels
 
 
1 / 10 (based on 1 rating)
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Posted:
2:01 PM 07-01-2009
Never again
  1 / 10
I booked a family room at the Bayners of Royston between Christmas and New Year as my daughter had a hearing appointment nearby. We arrived at the hotel and within 20 minuites of arriving we asked to be moved as we noticed that the television downstairs seemed ridiculously loud in our room. I went downstairs and asked why the television seemed so loud and it seems that the family room is located directly above the bar. I noticed that the speakers for the television in the bar were acually placed in the ceiling which was our bedroom floor. I asked if we could be moved to a different room and the lady told me that the other family room was dirty and would need cleaning. She said she was the only person able to clean the room and as she was serving at the bar she would have to do it later. We said ok. Later she told us that the room was directly next door to our room and that the television would just be as loud. I asked if we could have two twin rooms instead at no extra cost to ourselves as it was not our fault that the sound was so loud. We needed to ensure that our daughter was ok for her hearing appointment in the morning but with the noise that was coming from the speakers it would be unlikely she would get much sleep. The lady went and spoke to the manager and he said that if we wanted to move we would need to pay extra, we said we would leave and asked them to give us our money back so we could book into another hotel. Even though we had only checked in 20 minuites earlier and had paid cash we were refused our money back. I asked if we could speak to the manager and she said he was having his evening meal. She said he had agreed that if we went out and came back at 10 o'clock he would turn the television down. Bearing in mind my daughter had an appointment in the morning we did not want her to be out so late but we did as he said and when we came back at about 10 o'clock they turned the television down. At 10:15 however they turned it back up again. The noise continued until quite late. The quaint church clock that chimes on the hour, every hour and the busy main road meant that we were up in in the middle of the night and I suggest if you want somewhere quit to stay you would be better off booking a hotel on the M1. By about 6:30am I had just managed to doze off until I was awoke at 7am by the television that they put on really loud again. Furious I jumped out of bed and went to the bar. There was one man eating his breakfast. At 4 o'clock in the morning looking in the car park the only car there other than ours was a car with the hotel name on so no doubt the man eating breakfast was staff. I asked if they would turn the television down again and they did but it was still like having the tv on in the bedroom and there was no way we could get back to sleep. We complained as we left again and was told that someone would telephone us but we never recieved a call. My daughter was extremely tired at her appointment. I can not understand firstly, why they would put family rooms above a bar, secondly why, they put speakers in the ceiling of the bar / floor of the family bedrooms and thirdly, why? when there was nobody else in the hotel apart from us we could not be moved foc. The manager never once came to speak to us regarding the issues we raised even though he was aware of the problem. I would not recommend any families to stay there and at the price they charge £120 per family room plus extra for breakfast I would expect more.
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