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The Lancer

14C High StreetBaldockHertfordshireSG7 6AS
  Baldock Station  more details »
Category: Indian Restaurants
 
 
1 / 10 (based on 1 rating)
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Posted:
2:43 PM 04-03-2008
 
Updated:
2:44 PM 04-03-2008
As below
  1 / 10
As below - extremely poor! Refers to lunch time on Tuesday 4th March 2008
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Posted:
2:40 PM 04-03-2008
Concern for Quality
  1 / 10
On visiting this restaurant for a lunch time meal, were surprised to find restaurant cold, but were assured that heating would be put on - but feel this should have been done in anticipation of receiving customers, as it does take a while to warm up. Restaurant at the time devoid of customers.

Drinks were ordered, but the lager sampled (Kingfisher) proved to be somewhat flat, but accepted as probably the first served that day.

On receiving the meal as ordered, it was noted that the plates were cold, although the main dish was heated on a gas burner prior to being placed on the table. The waiter was asked to supply a table heater, but this was declined as he stated they were not provided at lunch times.

The main meal, a chicken rezala, cooled very quickly on the cold plate, not helped by the temperature in the restaurant. The meat (chicken) was found to be very dry and tough; the chapatis were also dry and of a cardboard consistency.

These points were drawn to the attention of the attendant waiter, who argued the food could not be cold as it had been heated prior to service, and that if any dissatisfaction with the quality of the beer, should have been raised on receipt.

Another staff member attended and offered to heat up the remaining food, but no attempt to address the other issues was made.

The two diners sought the bill, which was discounted from a total of £24 to £20, and subsequently left having eaten less than a third of the food provided, but most importantly, extremely disappointed and dissatisfied with the entire experience.
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