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China Cottage

5 Wallace Parade, Goring Road
Goring-by-Sea
Worthing
West Sussex
BN12 4AL

 
 01903 700886
 
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Category: Take Away Food Shops

Average Rating:
 
 
10 / 10 (based on 1 rating)
 
 
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Opening Times
Mondaymidday-2pm, 5pm-11:30pmFridaymidday-2pm, 5pm-midnight
Tuesdaymidday-2pm, 5pm-11:30pmSaturdaymidday-2pm, 5pm-midnight
Wednesdaymidday-2pm, 5pm-11:30pmSunday5pm-11:30pm
Thursdaymidday-2pm, 5pm-11:30pm
 
Comments and Reviews
Terrible uncooked chicken. Rude customer service
TERRIBLE!!!!!!!! RUDE CUSTOMER SERVICE. RAW CHICKEN. NOT ALL OUR DISHES. TERRIBLE PEOPLE DON'T CARE ABOUT THIE CUSTOMERS AND ARE MORE RHAN WILLING TO SERVICE UNCOOKED FOOD AND A TERRIBLE STANDARD. AND WHEN WE COMPLAINED THEY THREATENED TO CALL TJE POLICE!!!!!!!! TERRIBLE DESERVE TO GO OUT OF BUSINESS.


I WOULD ADVISE EVERYONE TO NEVER TO VISIT.

TERRIBLE
 
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avatar Posted by at 11:13 PM on Saturday, 27th July, 2013
 
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avatar Posted by at 9:10 PM on Friday, 12th August, 2011
 
Shocking Service - 30th May 2011
I WOULD LIKE TO MAKE A SERIOUS COMPLAINT ABOUT THE DISGUSTING FOOD BEING SOLD AT CHINA COTTAGE IN WORTHING.
MY PARTNER AND I SPENT £12.70 ON SATAY PORK, EGG FRIED RICE, HOI SIN SAUCE, PRAWN CRACKERS, CHIPS AND BEEF CURRY ON MONDAY 30th MAY 2011.
I HAVE NEVER KNOWN SUCH VILE MEAT TO BE SERVED IN MY LIFE AS WHAT WAS IN THE 'BEEF' CURRY. I WOULD SAY IT WAS LIKE DOGS FOOD BUT TO BE HONEST I WOULDN'T EVEN SERVE THAT TO A DOG.
IT WAS ALMOST FURRY. IT WAS FULL OF WATER AND FRANKLY INEDIBLE. ON TOP OF THAT THE CHIPS WERE RAW.
ON ARRIVAL THE DELIVERY MAN TOLD US THAT BECAUSE THE MAN RUNNING THE ESTABLISHMENT DIDN'T LISTEN TO OUR ADDRESS (WHICH WE REPEATED THREE TIMES AND KNEW HE HADNT LISTENDED TO ((DUE TO IMPATIENCE, NOT DUE TO ANY LANGUAGE BARRIER)) OUR FOOD HAD BEEN TAKEN TO A PENSIONER FURTHER UP THE STREET, WHO HAD CONSEQUENTLY BEEN WOKEN UP AT HALF PAST TEN AT NIGHT.
WHEN WE PHONED TO COMPLAIN WE WERE SHOCKED TO RECIEVE A HORRENDOUSLY AGGRESIVE MANNER AND THESE HORRIFIC QUOTES OF 'CUSTOMER SERVICE':

1) THAT ALL THE OTHER CUSTOMERS LIKE THE MEAT SO THAT OUR COMPLAINT WAS RENDERED INVALID.
2) THAT HE COULDN'T DO ANYTHING ABOUT IT BECAUSE HIS BOSS WAS ON HOLIDAY.
3) THAT THEY WERE ABOUT TO CLOSE SO THEY REFUSE TO MAKE ANYMORE FOOD.

EVENTUALLY, I HAD TO SPEAK ON THE PHONE AS MY PARTNER WAS BECOMING VERY DISTRESSED AND UPSET.
I EXPLAINED TO HIM THAT WHEN A PAYING CUSTOMER GIVES YOU THEIR HARD EARNED CASH IT IS MANDATORY THAT THEY PROVIDE A GOOD STANDARD OF FOOD AND SERVICE AND THAT HE MUST SEND US A REPLACEMENT DISH. HE THEN REITERATED HIS REFUSAL TO DO SO AND WHEN I ASKED WHAT MY PARTNER WAS NOW SUPPOSED TO DO FOR DINNER HE LAUGHED. I THEN DEMANDED MY MONEY BACK. AFTER MUCH ARGUING AND INFORMING HIM THAT I WOULD BE MAKING COMPLAINTS HE SAID THAT WE COULD DO WHAT WE LIKED AND THAT HE WOULD GET SOMEONE TO BRING ROUND £4.50.

WHEN THAT SOMEONE ARRIVED AT OUR DOOR HE WAS RUDE AND INTIMIDATING. HE TOLD US THAT HIS BOSS SAID WE "CAN ORDER OUR FOOD FROM ANOTHER SHOP NEXT TIME", AS IF WE HAD SOMEHOW WRONGED THEM!

HE TOLD US THAT THEY HAD OUR DETAILS WHICH I FOUND THREATENING AND TO BE HONEST FRIGHTENING AS THEY HAD OUR ADDRESS AND CARD DETAILS (WE ARE OBVIOUSLY CONCERNED ABOUT OUR DATA PROTECTION.)

TO TOP THIS ALL OFF, AFTER FEELING DISTRESSED AND UPSET, THREATENED AND INTIMIDATED AND VERY, VERY FRUSTRATED AT THIS ROBBERY OF OUR HARD EARNED CASH, DISCRACEFUL DISPLAY OF A TOTAL LACK OF SERVICE AND MASSIVE INJUSTICE, WE NOW ARE BOTH FEELING VERY NAUSEAUS AND CONCERNED ABOUT THE EFFECT THIS FOOD WILL HAVE ON US IN THE MORNING.
 
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avatar Posted by at 12:49 AM on Tuesday, 31st May, 2011
 
 
 
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Getting There...
Facilities:           
Directions From:   Go
Nearby Stations:
 
 
 
West Worthing Station
0.51 miles  
 
 
 
 
 
 
 
West Worthing Station
BR Operator: Southern
 
0.51 miles 
 
 
 
Durrington-on-Sea Station
0.54 miles  
 
 
 
 
 
 
 
Durrington-on-Sea Station
BR Operator: Southern
 
0.54 miles 
 
 
 
Worthing Station
1.25 miles  
 
 
 
 
 
 
 
Worthing Station
BR Operator: Southern
 
1.25 miles 
 
 
 
 
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