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Royal Coffee House

4 Priory CentreWorksopNottinghamshireS80 1JR
  Worksop Station  more details »
Category: Cafes, Snack Bars & Tea Rooms
 
 
1 / 10 (based on 1 rating)
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Posted:
3:14 PM 24-02-2012
 
Updated:
10:03 AM 25-02-2012
Terrible customer service at Worksop Royal Coffee House AVOID
  1 / 10
Went to this cafe and requested a couple of coffees. Purchased the coffees, sat outside at their tables when the same assistant came out to take our order. Realising she had already taken our order she then proceeded to tell us that we must leave as we hadn't paid extra to drink at their outside tables. I specifically said that we wanted to drink the coffees outside when placing the initial order. There were no clear no smoking signs for passers by but once you are sat down you can see them (however they are very small and some are faded.) Had I known it was no smoking outside I wouldn't have gone there in the first place. When I mentioned it being non smoking the assistant stated that "we get this problem all the time". A male member of staff then came out and said that we must leave as we couldn't drink our coffee here; his attitude
was dreadful.

I have worked in customer service for 21 years and this example of customer service was absolutely appalling.
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