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The Royal Oak

High StreetBarlboroughChesterfieldDerbyshireS43 4EU
Category: Public Houses, Bars & Inns
 
 
1 / 10 (based on 1 rating)
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Posted:
10:08 PM 29-04-2008
bad food and service!!!
  1 / 10
I have visited the Royal Oak on a number of occasions and have always found the food to be satisfactory, but not exceptional. I feel I have to leave this comment today as I am appalled at the level of food and service we have been served with today.
We arrived at 5pm, there were no other eating customers in the pub. We ordered our food which consisted of starters and mains and it arrived promptly. However, my daughters prawn cocktail was swimming in water so much that her bread was soggy and she could not eat it. After complaining to the waitress, she agreed to knock it off our bill. The main course arrived and was acceptable, although the diane sauce was terrible.We had to ask for cutlery for the main course as non was supplied, as well as salt, pepper and vinegar.My daughter did not like the gravy as it was onion gravy, but the supervisor assured us it was only made with meat juices.
We decided to order sweets as we were still hungry, 2 apple pie and custard and a friut salad. Again, we had to ask for cutlery and I had to ask for cream with my fruit salad.The custard was watery and tasteless, so we ask to see the manager. She admitted that the custard was too runny before we even mentioned it, and offered to change it, but by this time we had had enough.
In their favour, they did not charge us for any of the food we had complained about.
We paid by card, and after 2 failed transactions due to their machine, the 3rd was successful. However, they still tried to say it had not gone through and charge us a 4th time, which we picked up on.
The whole experience was absolutely appalling, the staff didnt seem to care, and it will be one place we shall not be visiting again

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