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Ridgway Arms

Station RoadBlackrodBoltonLancashireBL6 5JF
  Blackrod Station  more details »
Category: British Restaurants
 
 
1 / 10 (based on 2 ratings)
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Posted:
8:25 PM 23-06-2011
 
Updated:
8:30 PM 23-06-2011
Very Poor
  1 / 10
Having visited The Ridgeway on a regular basis for their fabulous Sunday carveries, we were sad to hear it had been taken over, yet decided to give the new owners a chance.
I have to admit it was a huge letdown.
The carvery, once massive with a fabulous choice still went for the same cost, yet with half the dishes and meats gone.
The food did not begin to match the quality of what we had become accustomed to at The Ridgeway, the meats were tough, the gravies tasteless, the yorkies tasted of cooking fat and the potatoes and what little veg there was was clealy not well prepared or of the best quality.
I must say that we bothe found the service to be awful.
Young girls showing little or no interest in the customers or in cleaning tables for that matter, but quite happy to stand in a bunch chatting to each other.
On a Sunday when it would usually be filled to the rafters and you would have at least a 30 minute wait if you had not booked, I think we were the 4th couple in and the atmosphere was horrid.
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Posted:
2:35 PM 17-02-2011
The Ridgway Arms.
Hi Im sorry to hear about your dissapointing experience at the Ridgway. We have just taken over the pub, three weeks ago, from the previous tenants. This comment is from 2009, come and meet the new team. We have a great new menu, carvery Saturday and Sunday. Please visit us again soon so we can change your mind!
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Posted:
10:03 PM 29-10-2009
Good food let down by poor customer service
  1 / 10
We tried this pub for a second time, the first time having a lovely meal. Generally the food is on the expensive side (£8.25 for a Lasagne)and service is not quick, however as the food is good this wasn't an issue for us.

This time the starters and my main course were fine but my wife's lamb chops were mainly bone. We raised this with them, were offered a free sweet. However it was late so we asked for a consideration on the bill. On paying the bill I asked if anything had been knocked off, to be told no it hadn't. The reasons given were that the chops were the same standard of chops as everyone else had and we were the first to complain; also the chops still had bits of meat on them!

Now I grant you if my wife had the teeth and jaws of a dog or cat she could have got more meat off the chops. Lacking these items there wasn't a lot more she could have done to get more meat off and ended up not enjoying her main course! I wasn't seeking to have a huge chunk deducted from the bill either, I was merely asking for a consideration on the cost of the (mostly nice) meal as this one main course was not up to their standard.

It baffles me that any pub/ restaurant can take this attitude. We have around a dozen good pub/ restaurants to eat at within easy travelling distance and do not need to (and will not)return to this one.

My advice is save your money for establishements that value your custom.
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