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The Hatchgate

BramshillHookHampshireRG27 0JX
Category: British Restaurants
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Posted:
12:48 PM 21-09-2009
THE HATCHGATE BRAMSHILL รขโ‚ฌโ€œ DARE NOT COMPLAIN !!!!!
Sun 20th Sept â?? I took my wife for lunch at the pub and although we enjoyed the meal, I was overcharged due to an ambiguity on the menu.
When you are given you the option of â??One courseâ?, â??Two coursesâ? or â??Two courses with cheeseboardâ? I naturally assumed that the latter was a starter, a main course and a cheeseboard.
Otherwise it should have read â??One courseâ?, â??One course plus cheeseboardâ? etc which would have been clear.
Somewhat surprised to have been apparently overcharged by nearly £10 I asked for a copy of the menu as I wished to write to the management to complain as I did not agree that this was fair.
The manager came down, a tall, bald, quite intimidating figure who when I politely started with â??Hello mateâ? was immediately rude and said no-one had ever made this mistake in 7 years and only an idiot would think that.
I pointed out that â??I am not an idiot, butâ?¦â? to be cut off with â??I donâ??t give a s--- what you think mateâ? it is what it is.
I said â??That is terrible customer service, how can you talk to a customer who has just spent £50 here?â? He repeated that he did not give a s--- and that I could f--- off and take my custom elsewhere.
I immediately left and will not be returning. After 30 years of regular, happy visits to this venue with my family I feel as though I have been mugged. I hope my account helps others to make a decision â?? go elsewhere or be bullied, intimidated and abused if you exercise your consumers right to make a complaint.
I will be reporting this incident to trading standards in the hope that some action can be taken.
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