staples21

My family and I visited the White Hart in Llanddarog in September 2010.

We had a young child of 2 with us and shortly after taking our seats we noticed that there was a substantial amount of food on the floor beneath us. Finding this inappropriate and not wanting to sit in food we placed a request with the waitress to clear what was beneath the table.

We were ignored on 3 occasions by this member of staff â?? my mother requested a dust pan and brush so that she could remove the food herself! Finally, we approached another member of staff to clean our area. We were told that the cleaner would attend in the morning! When we said that this was unacceptable we were told â??not to be so sillyâ??!

We found this utterly unacceptable and stated that we werenâ??t prepared to pay top class prices to sit in a sty (itâ??s very expensive). We took our drinks to the bar area prior to leaving to dine somewhere civilised.

Whilst we were finishing our drinks the staff members convened at the bar to laugh with 2 other staff members at our objections. I found this absolutely outrageous and so approached the bar and requested to speak with the manager or owner. I was informed (defensively and sarcastically) that there was no manager (which is all too apparent). When I registered my complaint with the ladies behind the bar I was accused of having requested oneâ??s daughter to pick food off the floor! You get the picture â?? these people are impossible, dirty and outrageously rude whilst offering no customer service whatsoever.