simon2

Having just opened up this week as the new replacement from the Channel Heights restaurant that we have been going to for over 20 years we would like to share some feedback of today's lunchtime experience at the new location.
The food was good and hot but the service could have been better with more attention to detail ie removing of cutlery etc.
The decor of the new surroundings leaves a lot to be desired and urgently needs some displays,art work on the walls and above all plants to create an ambiance.
Whilst we understand it is a classroom ,so was the old Channel Heights restaurant, but to have a white board and class tables visible and not covered up is lacking basic preperation,which paying customers view.
Dividing partitions are a good idea to seperate the bar area when we first go in and the bar area/sitting area could be just as you go in, thus moving the restaurant part over towards the windows more and where the sitting area is presently by the wines cabinet.
We have left these and other comments with the supervisor trainees today and hope that for your sakes they will be acted on,as it has lots of potential and a good future and we hope that our next visit next month for dinner will be a much better experience and hopefully not our last as 20 years of being customers speaks for itself.
We very much look forward to hearing from you and wish you all well in the new venture.
With Best wishes,
Mr and Mrs Warner