rk1

This takeaway does not even deserve the one star that I have rated it. It truly is an awful experience as a whole. The experience on my first and last visit to Buckingham Tandoori has been a disappointing one. I start by ordering Mutter Paneer assuming that it would actually be Mutter Paneer. The reason I was led to this conclusion was the fact that on the front page of their menu it says they are an Authentic Indian Cuisine. The food arrived within minutes, which was surprising as normally a dish like this would take 15 to 20 minutes. When I got it home I found that the Paneer was just normal cheese which had become lumpy and rubber like. Glued to this was the peaâ??s, which had still not defrosted and were extremely cold at the core. The sauce was just a tomato puree with a few tomatoes cut up sparingly. Not a good start! When I called to complain about the standard of the food I had been served and the fact that the Paneer is not even Paneer, I was told that it was their way of cooking it. Iâ??ve travelled far and wide, and never before have I seen normal cheese used as a substitute for Paneer. I explained that a technique is a different method of cooking without changing the core ingredients. He then asked me was I wanted him to do, obviously I said I wanted the Mutter Paneer that I had originally ordered or my money back. He could not have been less interested in this issue despite there being no one else in his takeaway store, he did not even apologize and refused to do anything about it which is not an approach I would have taken. This is definitely the worst takeaway I have been to. It seemed that they did not know what customer service meant.

As far as restaurants go, this is an amazing place for all the family. It provides fantastic service and the food is the best in the area. Everything is always cooked fresh which is very important as is the comfortable atmosphere there. More than anything, most restaurants want to get you in and out as soon as possible so they can fill the table with more people but in this case the staff allows you to stay and enjoy the entertainment. The prices are very reasonable and there is live music played every Saturday. Though the space available is not as big as some of the others in the area, it does offer fantastic value for money and memorable experiences. I can honestly say that this is one of the best Indian restaurant and takeaway shops in the country. Brilliant!