philandkath4

This is a customer service free zone. I go to the USA A LOT where customer is king & the phrase 'the answer is YES, whats the Question ? is popular .I ordered a pint of beer & a wine . Beer was not to taste due to a draught pump failure / problem & another customer next to me agreed. We both returned our drinks .......
We got a BOTTLE of beer in return (& I waited 2-3 minutes for a glass)I asked for another bottle to make up the pintI'd just paid for, by which time I had sipped an inch from the bottle . & Was then asked for addition £3.40 for the extra bottle !!!!!
I said I'd already paid for a pint . server said .. they are only exchanging pints for bottles . !!! so now annoyed at this petty attitude,I asked for a refund on the pint & they could do what they want with the replacement 1/2 measure bottle.
They then ASKED ME FOR 40P FOR THE INCH I'D DRUNK FROM THE BOTTLE WHILE I WAITED FOR A GLASS. unreal . when I complained the staff were agressive to say the least,taking it to the manager I suggested he should be a bit more customer focussed That failed & I said I wouldn't be coming again ... he said GOOD !!! yes he did ,really !
we then waited 50 mins for fish & chips which was at best: ordinary, But for ordering& paying £40+ for the food I would have left , but stayed to save the money & emarrassment with my American friends who were just open mouthed at this service free zone . What a dump & a dumb A****manager.HIGHLY NOT REC'MMDED. if there was a lower mark than 1 I'd leave it , but 1/10 is way too good for this place