elaine72

Went to holy bank on Saturday afternoon for a treat with my aunt,as we had a family bereavement and i wanted some place good to take her for a meal.
On arriving we were seated drinks were ordered and then forgotten about, so we were asked again for our order. The starter I had mushroom with garlic , which were hot, my aunt had the prawn starter. She said the prawn tasted very vinegary and off, but being polite had eaten half of them, as she couldn't eat them because of the taste. Her main choice was lasagne which was more like thick stodgy pasta with no meat hardly, and very very dry, it came with a side salad and boiled egg planked on top! ..the chips were cold. I had chicken balmoral, the chicken was cold and the haggis slice was piping hot..so I left this as I didn't like to eat cold chicken, very very disappointed to say the least, and after our meal my aunt took food poisoning and ill all weekend, I phoned to complain to David the manager, I have been a air hostess for over 15yrs, my aunt has a cafe, and his denying her upset and mine..he offers a free drink... but nothing more..or a bottle of wine next time, to be fair I think I will need more than a bottle of wine to return there ever again. As for customer service this time ...your joking right!!! food for thought .. thank-you but no thanks.

Went to holy bank on Saturday afternoon for a treat with my aunt,as we had a family bereavement and i wanted some place good to take her for a meal.
On arriving we were seated drinks were ordered and then forgotten about, so we were asked again for our order. The starter I had mushroom with garlic , which were hot, my aunt had the prawn starter. She said the prawn tasted very vinegary and off, but being polite had eaten half of them, as she couldn't eat them because of the taste. Her main choice was lasagne which was more like thick stodgy pasta with no meat hardly, and very very dry, it came with a side salad and boiled egg planked on top! ..the chips were cold. I had chicken balmoral, the chicken was cold and the haggis slice was piping hot..so I left this as I didn't like to eat cold chicken, very very disappointed to say the least, and after our meal my aunt took food poisoning and ill all weekend, I phoned to complain to David the manager, I have been a air hostess for over 15yrs, my aunt has a cafe, and his denying her upset and mine..he offers a free drink... but nothing more..or a bottle of wine next time, to be fair I think I will need more than a bottle of wine to return there ever again. As for customer service this time ...your joking right!!! food for thought .. thank-you but no thanks.

Went to holy bank on Saturday afternoon for a treat with my aunt,as we had a family bereavement and i wanted some place good to take her for a meal.
On arriving we were seated drinks were ordered and then forgotten about, so we were asked again for our order. The starter I had mushroom with garlic , which were hot, my aunt had the prawn starter. She said the prawn tasted very vinegary and off, but being polite had eaten half of them, as she couldn't eat them because of the taste. Her main choice was lasagne which was more like thick stodgy pasta with no meat hardly, and very very dry, it came with a side salad and boiled egg planked on top! ..the chips were cold. I had chicken balmoral, the chicken was cold and the haggis slice was piping hot..so I left this as I didn't like to eat cold chicken, very very disappointed to say the least, and after our meal my aunt took food poisoning and ill all weekend, I phoned to complain to David the manager, I have been a air hostess for over 15yrs, my aunt has a cafe, and his denying her upset and mine..he offers a free drink... but nothing more..or a bottle of wine next time, to be fair I think I will need more than a bottle of wine to return there ever again. As for customer service this time ...your joking right!!! food for thought .. thank-you but no thanks.