SteveStephDavisplus1

On arrival to the bury House we were met by the owner in his car, after showing us the code to open the main door we were greeted with a very shabby entrance, the paint work was all chipped, carpet need a good hoover,wallpaper had holes in it, this did not improve on the walk up 2 flights of stairs to our room.The room it self was very basic but clean.the view from the room was the over grown garden with an added feature of a mattress!!!there are no onsuite facilities so the toilet/bathroom were on the floor below us.The toilet was clean but again shabby, the bathroom light switch had snapped and once I managed to reach it and put the light on I was greeted with flaking artex and mould and a wooden board that seperated the shower from the basin, the hand towel in the bathroom was for all to use( thankfully I took my own).They do supply bathtowels but we did'nt use them !
I asked what time breakfast would be served and told 8am as rugby world cup was on and it was between matches!!!!
Breakfast was held in the attached house next door, so you have to go outside and in the other front door, here we were greeted by a plasterer and dust sheets, the dinning area again was very basic,limited cereal, no fruit, the cooked breakfast was not a menu it was what you got and delivered by meals on wheels and heated in the microwave.
For £75 pound the night (included breakfast) I would have at least expected the place to be tidy, granted they are having work done but this should not have any affect on paying guests.Yes the owners were pleasant when you saw them but if you needed anything it was a phone call from our mobile as no one was actually at the house.
I think abit more customer care is called for and I would definately
say they over charged.