Frequently asked questions
This list of frequently asked questions is still being compiled. If you have any questions that do not appear on the current list, please email us at or by using this web form.Click on a question to show the answer.
The Site
What is Where's Best?
Where's best is a large directory of pubs, retaurants, hotels and other meeting places and sites of interest. The site allows you to find businesses and meeting venues near you and to tell other people what you think about places you've been by rating the businesses on the site or posting your comments or a review. The site is currently in the early stages of development and we hope to add a number of great new features over the coming months.
Who can use the site?
Anyone! Although you will have to create an account to access some features, such as submitting ratings and comments. It is free to register on the site, which you can do by clicking here.
Is the site free?
Yes! It is completely free to register and use the site. If you own, run or know of a business that is not currently listed on the site, you can also suggest it for inclusion in our index free of charge. We do offer an enhanced listing service for business owners for £30 (£35.25 including VAT) a year. This is the only feature of the site that is charged for.
Is the site only available in the UK?
The site is available to anyone who might find it useful, wherever they might be from. However, we are based in the UK and do only feature UK venues at the moment, although this may change in the future.
How can I contact you guys?
If you have any questions, suggestions, abuse or random nuggets of wisdom you would like to send our way, you can contact us about pretty much everything at
or by using this web form.
I've got a great idea for the site? What can I do?
Tell us about it. We want the site to be as useful as possible and plan to do everything we can to improve it. If you have any ideas, comments, complaints or anything else you want to express, you can contact us at
or by using this web form.
Accounts and Registration
Why should I register on the site?
Although most of the features of the site can be used by anyone, you will need to create an account to perform some actions such as rating a business or adding a review.
How do I register?
You can register on the site by clicking here or by clicking on the 'register' tab at the top of each page and filling in the simple form. Creating an account should only take a minute or two.
What do you do with my information?
The information you provide on registration is only used by us to create, identify and maintain your account. Your email address will only ever be used to communicate with you about the site - for example, to send you a reminder if you forget your password. We take your privacy seriously and do not sell, rent, share, trade or give away any of your personal information, unless required to by law.
I've forgotten my password! Help!
To retrieve your password, please click here or click on the 'forgotten password?' link on the home page or sign in page and enter your username or registered email address. A password reminder will then be sent you the email address that is linked to your account. You can also ask us to send us your password by emailing
.
PLEASE NOTE: Some email services may put the email in your spam folder so it's worth checking there if it looks like you haven't received your reminder.
PLEASE NOTE: Some email services may put the email in your spam folder so it's worth checking there if it looks like you haven't received your reminder.
Ratings and Comments
How do I leave a comment or rating for a business?
You can rate a business or leave a comment or review by clicking on the 'rate this venue' and 'add a comment' links at the top of the venue's listing page. You will need to create an account on the site and be signed in to leave comments or ratings.
Are there any rules about what I can write in a comment or review?
We would encourage you to use the comment system on the site to express whatever view you have of a business. However, there are some limits to what we consider to be acceptable in a review and would especially appreciate it if you didn't use bad language or make personal attacks on the owners of a business or its members of staff. If you do, your comment may be edited or removed by a site moderator. Irrelevant or spam messages are also likely to be removed.
My comment has been removed! What's going on?
We try not to remove comments wherever possible but may do so if they include excessive bad language, make personal attacks on the business's owners or staff or are irrelevant or considered to be spam.
Someone's left a negative review of my business! Please remove it from the site.
The comment system on the site is provided for people to express whatever opinion they have of a business, whether it is positive, negative or indifferent. Although we appreciate that it might be upsetting to find a bad review of your business posted on the site, we cannot remove comments simply for being negative. If you think what is written about your business is unfair, we would encourage you to add your own comment in reply explaining your side of the story.
Can I leave a comment about my own business or a business I am associated with?
Yes. We don't have any rules stopping people leaving comments about businesses they own, work for or are otherwise associated with and, in fact, we would encourage you to use the comment system to introduce yourselves and provide more information about your business. However, we would ask that you are open about your association and mention it in your comment. We would also prefer it if you didn't add a rating for any business you are personally connected with.
Businesses
How can I add a business to the site?
You can suggest a business for inclusion on the site by clicking the 'suggest a venue' tab at the top of every page (or clicking here) and filling in the form. If you prefer, you can also email the details to us at
.
To ensure any new businesses added to our directory are genuine, a few basic checks are made by a member of the wheresbest team before a new business will be shown on the site. We try to process any suggested changes within 2 working days, but it is possible that it will take slightly longer than this to review your suggestion.
To ensure any new businesses added to our directory are genuine, a few basic checks are made by a member of the wheresbest team before a new business will be shown on the site. We try to process any suggested changes within 2 working days, but it is possible that it will take slightly longer than this to review your suggestion.
Why do you only feature a few different business types on the site?
The site was originally set up as a place to find venues where you might go to meet up, perform an activity or go on a day out. We have added a few extra business types to the site since we first started and may well add more in the future. If there is a type of business you would especially like to see on the site, you can let us know by emailing us at
.
The details you have for a business on the site are incorrect! How can I get the listing updated?
Although we do what we can to keep our information as accurate as possible, there are always going to be some listings that are out of date or contain spelling mistakes, typos or other errors. We genuinely appreciate it when you tell us about any mistakes or errors you find as it helps us improve our data and make the site better for everyone who uses it.
You can tell us about any errors you come across either by clicking on the 'Details wrong? Let us know' link on a business's listing page and filling in the form or by sending an email to .
To ensure any suggested changes are genuine, a few basic checks are made by a member of the wheresbest team before the new details will be shown on the site. We try to process any suggested changes within 2 working days, but it is possible that it will take slightly longer than this.
You can tell us about any errors you come across either by clicking on the 'Details wrong? Let us know' link on a business's listing page and filling in the form or by sending an email to .
To ensure any suggested changes are genuine, a few basic checks are made by a member of the wheresbest team before the new details will be shown on the site. We try to process any suggested changes within 2 working days, but it is possible that it will take slightly longer than this.
A business listed on your site has closed. How can I get it removed from the site?
Businesses open and close all the time and, unfortunately, its inevitable that our directory will include some venues that have now closed down. Please let us know if you find entries for closed businesses as it helps us keep our information up to date and improves the site for everyone who uses it.
To let us know that a business has closed, click on the 'Details wrong? Let us know' link on a business's listing page and chose 'venue closed / should not be listed' as the type of change. Alternatively, you can let us know by sending an email to .
To ensure the business closure is genuine, a few basic checks are made by a member of the wheresbest team before the business will be removed from the site. We try to process any suggested changes within 2 working days, but it is possible that it will take slightly longer than this.
To let us know that a business has closed, click on the 'Details wrong? Let us know' link on a business's listing page and chose 'venue closed / should not be listed' as the type of change. Alternatively, you can let us know by sending an email to .
To ensure the business closure is genuine, a few basic checks are made by a member of the wheresbest team before the business will be removed from the site. We try to process any suggested changes within 2 working days, but it is possible that it will take slightly longer than this.
I've got a photo of a business that I would like to add to the site. How can I do this?
If we don't currently have an image for a particular business, you will be able to upload an image for it by clicking on the 'Got an image of this venue? Click here to upload' link that is displayed underneath the default image on the business's listing page.
As with suggested business changes, we do manually check uploaded images before putting them live on the site and try to process all images within 2 working days.
As with suggested business changes, we do manually check uploaded images before putting them live on the site and try to process all images within 2 working days.
The new business I suggested / change of details I submitted / image I uploaded isn't showing on the site yet! What's going on?
Although the majority of suggested changes we receive are genuine, a small fraction are unfortunately made by spammers or contain inaccurate information. Because of this, we like to check all suggested changes manually before applying them to the site.
If the new business you suggested, the change of details you submitted or the image you uploaded isn't showing on the site yet, the most likely reason is just that we haven't got round to processing it yet. We do aim to look at all suggested changes and uploaded images within 2 working days where possible, but may take slightly longer than this now and then.
If the change you suggested isn't showing on the site a week after you made it, it is likely the your suggested change or uploaded image has been rejected for some reason. There are a number of reasons why this might have happened, some of the most common being:
If the new business you suggested, the change of details you submitted or the image you uploaded isn't showing on the site yet, the most likely reason is just that we haven't got round to processing it yet. We do aim to look at all suggested changes and uploaded images within 2 working days where possible, but may take slightly longer than this now and then.
If the change you suggested isn't showing on the site a week after you made it, it is likely the your suggested change or uploaded image has been rejected for some reason. There are a number of reasons why this might have happened, some of the most common being:
- We weren't able to verify the details of the new business or change
- The business suggested is already listed on the site
- The business suggested doesn't fit into any of the categories included on the site
- The image uploaded isn't of the business it's been suggested for, is too small or seems to be copyrighted by someone else
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